Level 2 Intune Support Specialist – German (Remote)

isolutions AG; España; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid Barcelona/Remote in Spain

Training budget

Language courses

Job summary

isolutions AG is seeking a 2nd Level Technical Support Specialist with hands‑on Microsoft Intune experience. You will analyze escalated cases, resolve enrollment and deployment issues, and support Windows and mobile devices while collaborating with the customer IT team.

German language skills at C1 are mandatory, with good English. The role offers a permanent contract, flexible hours, and a hybrid setup in Barcelona or remote from anywhere in Spain, plus a training budget and team events.

Qualifications

• Hands-on experience with Microsoft Intune including Enrollment, Autopilot, Compliance Policies, Configuration Profiles and App Deployment.
• Strong Windows 10/11 knowledge and experience with device management.
• Collaboration skills and ability to work within a team on escalated incidents.
• German language at native or business‑fluent level (minimum C1) and good English; French or Italian a plus.
• Experience with IT support workflows and documenting solutions.

Responsibilities

• Take over Intune incidents from 1st Level Support and resolve them efficiently.
• Troubleshoot Enrollment, Autopilot, Compliance, Config Profiles, and App Deployment issues.
• Manage Windows devices and mobile devices (iOS/Android) via Intune.
• Investigate issues using Intune reports and sign‑in logs; understand Groups and Conditional Access.
• Collaborate with customer IT teams and escalate to Engineering when needed.
• Document solutions and contribute to knowledge base; improve processes.
• Provide backup support and contribute to team learning and problem solving.

Skills

Microsoft Intune

IT Support

Teamwork

Analytical thinking

German language (C1)

English language

PowerShell

Entra ID knowledge

Education

MD-102

ITIL 4 Foundation

Tools

PowerShell

Microsoft Entra ID

Job description

isolutions AG is seeking a 2nd Level Technical Support Specialist with hands‑on Microsoft Intune experience. You will analyze escalated cases, resolve enrollment and deployment issues, and support Windows and mobile devices while collaborating with the customer IT team.

German language skills at C1 are mandatory, with good English. The role offers a permanent contract, flexible hours, and a hybrid setup in Barcelona or remote from anywhere in Spain, plus a training budget and team events.