German-speaking 2nd Level IT Support—Intune

isolutions; Barcelona; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

isolutions is looking for a 2nd Level Technical Support Specialist to join our Microsoft Intune team in a hybrid Barcelona-based role. You will analyze escalated cases, resolve device enrollment and policy issues, and work with the customer's IT team to prevent recurrence.

You bring hands-on Intune experience, Windows 10/11 expertise, and strong English/German language skills to collaborate across Europe. Remote-friendly with flexible hours.

Qualifications

• Several years of IT support experience, including escalated incidents.
• Hands-on Microsoft Intune administration: Enrollment, Autopilot, policies.
• Strong Microsoft 365 / Entra ID knowledge: groups, licenses, CA.
• Windows 10/11 expertise; PowerShell basics a plus.
• German language at least C1; English good; French or Italian a plus.

Responsibilities

• Take over Intune-related incidents from 1st Level Support; analyze and resolve.
• Troubleshoot Enrollment, Autopilot, Compliance Policies, Configuration Profiles, App Deployment.
• Manage Windows devices and mobiles (iOS/Android) via Intune.
• Investigate issues using Intune reports, logs, and sign-in logs; understand groups, CA policies.
• Collaborate with customer IT teams; escalate to Engineering when needed.
• Document solutions; maintain knowledge base; provide feedback to resolve future incidents faster.
• Collaborate on complex cases; provide backup; continuously improve processes.

Skills

IT Support experience

Microsoft Intune experience

German language (C1)

English language

Education

MD-102 or ITIL 4 Foundation (welcome)

Tools

PowerShell basics

Microsoft Entra ID

Windows 10/11

Job description

isolutions is looking for a 2nd Level Technical Support Specialist to join our Microsoft Intune team in a hybrid Barcelona-based role. You will analyze escalated cases, resolve device enrollment and policy issues, and work with the customer's IT team to prevent recurrence.

You bring hands-on Intune experience, Windows 10/11 expertise, and strong English/German language skills to collaborate across Europe. Remote-friendly with flexible hours.