Technical Support Specialist Level 2 – German Speaker

isolutions AG; España; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid Barcelona/Remote in Spain

Training budget

Language courses

Job summary

isolutions AG is seeking a 2nd Level Technical Support Specialist with hands‑on Microsoft Intune experience. You will analyze escalated cases, resolve enrollment and deployment issues, and support Windows and mobile devices while collaborating with the customer IT team.

German language skills at C1 are mandatory, with good English. The role offers a permanent contract, flexible hours, and a hybrid setup in Barcelona or remote from anywhere in Spain, plus a training budget and team events.

Qualifications

• Hands-on experience with Microsoft Intune including Enrollment, Autopilot, Compliance Policies, Configuration Profiles and App Deployment.
• Strong Windows 10/11 knowledge and experience with device management.
• Collaboration skills and ability to work within a team on escalated incidents.
• German language at native or business‑fluent level (minimum C1) and good English; French or Italian a plus.
• Experience with IT support workflows and documenting solutions.

Responsibilities

• Take over Intune incidents from 1st Level Support and resolve them efficiently.
• Troubleshoot Enrollment, Autopilot, Compliance, Config Profiles, and App Deployment issues.
• Manage Windows devices and mobile devices (iOS/Android) via Intune.
• Investigate issues using Intune reports and sign‑in logs; understand Groups and Conditional Access.
• Collaborate with customer IT teams and escalate to Engineering when needed.
• Document solutions and contribute to knowledge base; improve processes.
• Provide backup support and contribute to team learning and problem solving.

Skills

Microsoft Intune

IT Support

Teamwork

Analytical thinking

German language (C1)

English language

PowerShell

Entra ID knowledge

Education

MD-102

ITIL 4 Foundation

Tools

PowerShell

Microsoft Entra ID

Job description

Do you have hands-on experience with Microsoft Intune? Can you quickly identify why a device is not compliant, why an application is not being installed, or why an enrollment is stuck? And do you prefer working as part of a team rather than on your own? Then you might be the next member of our crew!

At isolutions, we are passionate about digital transformation and building modern workplace environments within the Microsoft ecosystem. For one of our largest clients, a well-known Swiss company in the mobility sector, we manage device administration through Microsoft Intune.

As part of our team, you will act as the 2nd Level Technical Support Specialist, working closely with the customer's IT team and their 1st Level Support. You will analyze escalated cases, resolve them efficiently, and help prevent similar issues from occurring in the future.

At isolutions, you're never on your own. We achieve high-quality standards by collaborating closely, sharing knowledge, and solving challenging cases together as a team.

How your day will look like

• You take over Intune-related incidents from the customer's 1st Level Support, analyze them systematically, and resolve them efficiently.
• You troubleshoot issues related to Enrollment, Windows Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment and Updates.
• You manage and support Windows devices and, depending on the environment, mobile devices (iOS and Android) through Intune.
• You investigate issues using Intune reports, device logs, and Microsoft Entra ID sign-in logs. You understand how groups, assignments, and Conditional Access policies affect device behavior.
• You work closely with the customer's IT team and escalate issues to Engineering when necessary.
• You perform agreed changes and adjustments, such as updates to groups, assignments, and policies, following established processes.
• You document solutions clearly, maintain the knowledge base, and provide feedback to the customer's 1st Level Support team to help resolve future incidents faster.
• You collaborate on complex cases with your teammates, provide backup support for one another, and continuously improve processes and ways of working.
• Several years of experience in IT Support, ideally including escalated incidents within a Microsoft environment.
• Hands‑on experience with Microsoft Intune, including Enrollment, Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment.
• Strong foundational knowledge of Microsoft 365 and cloud services, particularly Microsoft Entra ID, with a solid understanding of groups, licenses, and Conditional Access.
• Excellent knowledge of Windows 10 and Windows 11.
• Basic PowerShell skills are a plus.
• Experience with iOS/Android device management, Microsoft Defender for Endpoint, or Win32 app packaging is an advantage.
• Certifications such as MD-102 or ITIL 4 Foundation are welcome, or you're willing to earn them with our support.
• You enjoy teamwork, actively collaborate with others, and share your knowledge openly.
• You approach problems analytically and systematically, staying focused until the root cause is identified.
• You communicate clearly and professionally with customers, 1st Level Support teams, and end users.
• German language skills at native or business‑fluent level (minimum C1) are mandatory. Good English skills are required. French or Italian is a plus.

If your experience looks a little different from what we've identified and you think you can add value to our crew, we’d love to learn more about you.

What we offer:

• Permanent contract with an interesting fringe benefits package.
• Flexible working hours and a hybrid setup in Barcelona or remote from anywhere in Spain, designed around your needs for an optimal work-life balance.
• Personalized career development plan tailored to your professional goals, with access to a yearly training budget.
• Master a new language with our free language courses.
• Extra vacation for a good cause: dedicated to Corporate Social Responsibility.
• Unforgettable team and business events, such as sailing, wine tasting, ski trips, office parties, an annual trip to Switzerland and more.
• A dynamic, international team culture where fun, collaboration, and strong connections happen every day!

Our commitment: to give you feedback on each step, both in positive and negative cases.