Front Office & Guest Services Lead

W Barcelona; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

W Barcelona is seeking an experienced Front Office Supervisor to assist the Director of Welcome in administering front office functions and supervising staff. The role covers Bell/Door, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/out, high guest satisfaction, and achievement of departmental financial goals.

You will lead a team, maintain open communication, handle guest issues, and support ongoing process improvements across the front desk.

Formación

• 3–5 years' experience in guest services or front desk, with supervisory duties.
• Fluency in Spanish and English.

Responsabilidades

• Oversee day-to-day front desk operations and guest services.
• Direct and supervise Bell/Door, Switchboard, and Front Desk staff.
• Ensure efficient check-in/check-out processes and guest satisfaction.
• Communicate department goals and performance expectations.
• Help manage room revenue and occupancy through front desk activities.

Conocimientos

Leadership

Guest services

Bilingual Spanish/English

Descripción del empleo

W Barcelona is seeking an experienced Front Office Supervisor to assist the Director of Welcome in administering front office functions and supervising staff. The role covers Bell/Door, Switchboard and Guest Services/Front Desk, ensuring efficient check-in/out, high guest satisfaction, and achievement of departmental financial goals.

You will lead a team, maintain open communication, handle guest issues, and support ongoing process improvements across the front desk.