L2 Microsoft 365 Support Engineer: Teams & PowerShell

Lognext; Madrid; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Certifications budget

Equality & Diversity commitment

Job summary

Lognext is seeking a Microsoft 365 Support Engineer (L2) to join an international project for a leading multinational company in the financial sector. The role emphasizes Microsoft Teams administration, PowerShell scripting, and enterprise collaboration platforms, with on-call duties and hybrid work in Madrid.

You will collaborate with Service Desk, L3, infrastructure and IT security teams, ensuring SLAs and driving improvements in service quality.

Qualifications

• Hands-on experience in Microsoft 365 administration and L2 technical support.
• Strong knowledge of Microsoft Teams, Teams Admin Center, messaging, chats, channels and collaboration services.
• PowerShell scripting and Microsoft Graph PowerShell SDK for administration and automation.
• Ability to work independently and collaborate with international technical teams.
• Experience with Exchange Online, Office 365 technologies, AD, GPO and Microsoft infrastructure administration.
• Understanding of ITIL processes and IT service management best practices.

Responsibilities

• Administer, monitor and maintain Microsoft Teams and enterprise collaboration services, ensuring availability, performance and reliability.
• Provide L2 technical support, handling requests and incidents related to enterprise communication and collaboration platforms.
• Troubleshoot issues affecting messaging, collaboration, connectivity and video conferencing services.
• Use PowerShell and Graph SDK to support administration and automation.
• Collaborate with Service Desk, L3, infrastructure, application and IT security teams to resolve complex issues.
• Manage escalations, knowledge transfer and communications related to incidents and change management.
• Monitor SLAs, prepare reports and maintain service performance dashboards.
• Ensure compliance with IT security policies, architecture standards and IT governance guidelines.
• On-call duty: rotation outside regular hours.

Job description

Lognext is seeking a Microsoft 365 Support Engineer (L2) to join an international project for a leading multinational company in the financial sector. The role emphasizes Microsoft Teams administration, PowerShell scripting, and enterprise collaboration platforms, with on-call duties and hybrid work in Madrid.

You will collaborate with Service Desk, L3, infrastructure and IT security teams, ensuring SLAs and driving improvements in service quality.