Microsoft 365 Support Engineer (L2) – Teams & PowerShell

Lognext; Madrid; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Certifications budget

Equality & Diversity commitment

Job summary

Lognext is seeking a Microsoft 365 Support Engineer (L2) to join an international project for a leading multinational company in the financial sector. The role emphasizes Microsoft Teams administration, PowerShell scripting, and enterprise collaboration platforms, with on-call duties and hybrid work in Madrid.

You will collaborate with Service Desk, L3, infrastructure and IT security teams, ensuring SLAs and driving improvements in service quality.

Qualifications

• Hands-on experience in Microsoft 365 administration and L2 technical support.
• Strong knowledge of Microsoft Teams, Teams Admin Center, messaging, chats, channels and collaboration services.
• PowerShell scripting and Microsoft Graph PowerShell SDK for administration and automation.
• Ability to work independently and collaborate with international technical teams.
• Experience with Exchange Online, Office 365 technologies, AD, GPO and Microsoft infrastructure administration.
• Understanding of ITIL processes and IT service management best practices.

Responsibilities

• Administer, monitor and maintain Microsoft Teams and enterprise collaboration services, ensuring availability, performance and reliability.
• Provide L2 technical support, handling requests and incidents related to enterprise communication and collaboration platforms.
• Troubleshoot issues affecting messaging, collaboration, connectivity and video conferencing services.
• Use PowerShell and Graph SDK to support administration and automation.
• Collaborate with Service Desk, L3, infrastructure, application and IT security teams to resolve complex issues.
• Manage escalations, knowledge transfer and communications related to incidents and change management.
• Monitor SLAs, prepare reports and maintain service performance dashboards.
• Ensure compliance with IT security policies, architecture standards and IT governance guidelines.
• On-call duty: rotation outside regular hours.

Job description

At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality. Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.

We are looking for a talented Microsoft 365 Support Engineer (L2) with strong hands‑on experience in Microsoft Teams administration, PowerShell scripting and enterprise collaboration platforms to join an international project for a leading multinational company in the financial sector.

• Administer, monitor and maintain Microsoft Teams and enterprise collaboration services, ensuring availability, performance and reliability.
• Provide L2 technical support, handling requests and incidents related to enterprise communication and collaboration platforms.
• Troubleshoot technical issues affecting messaging, collaboration, connectivity and video conferencing services.
• Use PowerShell and Microsoft Graph PowerShell SDK to support administration, scripting and automation activities.
• Identify recurring incidents, implement remediation actions and contribute to continuous service improvement.
• Collaborate with Service Desk, L3 support, infrastructure, application and IT security teams to resolve complex technical issues.
• Manage technical escalations, knowledge transfer and communications related to incidents and change management.
• Monitor service levels (SLAs), prepare reports and maintain service performance dashboards.
• Ensure compliance with IT security policies, architecture standards and IT governance guidelines.
• On-call duty: on-call rotation outside regular working hours, subject to team planning.
• Hands‑on experience in Microsoft 365 administration and L2 technical support, particularly in enterprise collaboration and communication environments.
• Strong knowledge of Microsoft Teams, Teams Admin Center, messaging, chats, channels and collaboration services.
• Solid experience with Office 365 technologies, Active Directory (AD), Group Policy Objects (GPO) and Microsoft infrastructure administration.
• Experience with PowerShell scripting and Microsoft Graph PowerShell SDK for administration and automation.
• Strong troubleshooting and problem‑solving skills, with a proactive mindset focused on service quality, reliability and continuous improvement.
• Ability to work independently and collaborate effectively with international technical teams.
• Knowledge of Exchange Online, Microsoft Calling Plans, PSTN, Microsoft Teams Rooms (MTR), video conferencing and VoIP technologies.
• Understanding of Windows Server, Windows 7/10/11 and networking concepts (LAN/WAN/MAN, DMZ, load balancers and firewalls).
• Knowledge of ITIL processes and IT service management best practices.
• Experience supporting additional enterprise collaboration platforms such as Zoom and Klaxoon.

Job Conditions & Benefits:

• Work Mode: hybrid, with one day/week in Madrid.
• Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.

Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.

Are you ready for your NEXT LEVEL?

In Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan. We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it. We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender.