Hybrid 2nd-Level Microsoft Workplace Support Engineer

Montarelo Consulting; Valencia; Ibrido; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Montarelo Consulting in Valencia seeks several 2nd level Workplace Support Engineers to join its IT hub, focusing on Microsoft Workplace solutions and related ticketing workflows. You will support Windows 11, Microsoft 365, Teams, Exchange Online, and End-User services, handling tasks in English and contributing to global client support.

We expect a minimum of 4 years in 2nd level support, strong English and Spanish language skills (B2-C1); German is a plus.

Competenze

• Min 4 years of proven experience in 2nd level workplace support or a similar role.
• Very good knowledge of Windows 11, Microsoft 365, and End-User Support services.
• Spanish and English communication at least B2-C1; German is a strong plus, but not required.

Mansioni

• Handling and resolving 2nd-level tickets in the Workplace Services domain (Windows 11, Microsoft 365, Teams, Exchange Online, IE/Edge, End-User Support).
• Prompt, accurate, and customer-oriented processing of ServiceNow tickets, including careful documentation of solutions.
• Creating and maintaining documentation for the 1st-level support team.
• Close collaboration with other support units to ensure smooth IT operations.
• The majority of support activities will be conducted in English.

Conoscenze

2nd level support

Windows 11

Microsoft 365

End-User Support

ServiceNow

Strumenti

ServiceNow

Descrizione del lavoro

Montarelo Consulting in Valencia seeks several 2nd level Workplace Support Engineers to join its IT hub, focusing on Microsoft Workplace solutions and related ticketing workflows. You will support Windows 11, Microsoft 365, Teams, Exchange Online, and End-User services, handling tasks in English and contributing to global client support.

We expect a minimum of 4 years in 2nd level support, strong English and Spanish language skills (B2-C1); German is a plus.