Senior Microsoft 365 Engineer — Hybrid (Madrid)

Axpo Group; Madrid; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Meal allowances

Internet reimbursement

Training courses

Gym membership

Health insurance

Office in Madrid

Job summary

Axpo Group in Madrid is seeking a senior technical owner for our Microsoft 365 collaboration experience. You will resolve complex incidents, drive root-cause analysis, and collaborate with IT teams, vendors, and Microsoft support to keep thousands of colleagues productive and secure.

You will design automations, self-service tools, and runbooks, coach frontline staff, and contribute to knowledge management to raise resolution quality across the team. Fluency in English is required.

Qualifications

• 5+ years in IT support or infrastructure
• Hands-on with Microsoft 365 in enterprise environments
• Experience with Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview
• Experience leading structured troubleshooting and problem management
• PowerShell familiarity; Graph/Power Automate a plus
• Fluent English and stakeholder communication

Responsibilities

• Own expert-level administration and troubleshooting across the M365 stack – Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and Defender controls
• Act as senior escalation point for complex, high-impact incidents, driving them to resolution with technical teams, vendors and Microsoft support
• Lead root-cause investigations using logs, diagnostics and PowerShell, distinguishing symptoms from underlying causes
• Drive problem management: analyze ticket trends and recurring issues, define corrective actions, and track them until measurable improvement
• Design and maintain automations, self-service tools and diagnostic scripts to reduce manual support
• Coach 1st-level colleagues and create knowledge-base articles and runbooks

Skills

Microsoft 365 administration

PowerShell scripting

Structured troubleshooting

Automation scripting

English communication

Education

University degree in computer science or related field

Tools

Microsoft 365

Microsoft Graph

Power Automate

Job description

Axpo Group in Madrid is seeking a senior technical owner for our Microsoft 365 collaboration experience. You will resolve complex incidents, drive root-cause analysis, and collaborate with IT teams, vendors, and Microsoft support to keep thousands of colleagues productive and secure.

You will design automations, self-service tools, and runbooks, coach frontline staff, and contribute to knowledge management to raise resolution quality across the team. Fluency in English is required.