Desktop Support Technician - Remote & Onsite

Reach Cyber Charter School Jobs; España; Hybrid; EUR 38,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

HSA and FSA

Life/AD&D, STD, LTD

Job summary

Reach Cyber Charter School is seeking a Desktop Support Technician to maintain and troubleshoot laptops, desktops, and peripherals for a K-12 online program in Pennsylvania. The role requires on-site and remote assistance, strong ticketing, and user-focused service.

The position involves supporting staff and families, coordinating with internal teams and vendors, and producing documentation. A technical associate degree and multiple certifications are preferred.

Qualifications

• Minimum education: Associate’s degree or technical equivalent.
• Two technical certifications such as CompTIA Core certs, MCSA, MTA are required.

Responsibilities

• Uses helpdesk ticketing system to manage incidents through lifecycle.
• Supports staff and families with computers, phones, tablets and peripherals.
• Coordinates between staff, families, internal support, and vendor support.
• Assists end-users with limited knowledge of computers, software, hardware, and systems.
• Creates and updates documentation of processes and procedures.
• Works with Applications and Infrastructure teams on larger tasks and projects.
• Maintains high levels of customer satisfaction.

Skills

Ticketing system

End-user support

Hardware maintenance

Remote assistance

Documentation

Customer service

Team collaboration

Education

Associate’s degree in technical field

Two technical certifications (e.g., CompTIA Core, MCSA, MTA)

Tools

None

Job description

Reach Cyber Charter School is seeking a Desktop Support Technician to maintain and troubleshoot laptops, desktops, and peripherals for a K-12 online program in Pennsylvania. The role requires on-site and remote assistance, strong ticketing, and user-focused service.

The position involves supporting staff and families, coordinating with internal teams and vendors, and producing documentation. A technical associate degree and multiple certifications are preferred.