Junior Customer Service Consultant (DACH & International, German Speaker)

Virtuagym; Valencia; On-site; EUR 28,000 - 42,000; Full time

Job summary

Virtuagym is seeking a Customer Service Consultant in Spain to support the DACH and international markets. You will deliver exceptional service mainly to German-speaking customers, guiding their journey toward long-term satisfaction and success.

In a fast-paced SaaS environment, you will resolve issues with the product team, handle email and phone support, build relationships, address churn risks, and contribute to process improvements. German near-native and strong English are required.

Qualifications

• German proficiency (written and spoken) is required.
• Strong English communication skills are required.
• Prior experience in SaaS/customer support is preferred.
• 0–2 years in a customer-facing role.

Responsibilities

• Provide email and phone support to customers.
• Investigate and resolve product or service issues with the product team.
• Build and maintain relationships to improve retention and satisfaction.
• Address churn risks and payment-related queries.
• Contribute to process improvements through feedback and projects.

Skills

German language

English language

Customer service

SaaS experience

Job description

• As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights
• As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client’s long-term satisfaction and success
• Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world
• Investigate and resolve system issues collaboratively with the product department
• Deliver efficient and effective customer support via email and phone channels
• Build and nurture customer relationships to enhance retention and loyalty
• Offer creative solutions, handle objections, and de-escalate challenging client situations
• Address churn risks, cancellations, and payment-related queries
• Contribute to departmental process enhancements through feedback and project participation

Benefits

• Monthly contribution to your gym membership
• Friends & family gym discount
• Free weekly crossfit classes
• Pension contribution
• 24/7 on-demand coaching with psychologists through the platform OpenUp
• Knowledge exchange sessions
• Awesome company parties & Friday drinks
• Workgear: laptop, screen, etc.
• Working from home allowance

If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you!Prior experience in SaaS/software CS is preferred (this is not a call center position!)Proven problem-solving skills and a knack for finding solutionsTech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in EnglishStructured, and organized, with good time management and attention to detailConfidence, adaptability, and a positive attitude0-2 years of experience in a customer-facing roleImportant note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can’t check off a few requirements but are a fast learner, we’d love to hear from you!