Jira Service Management Product Owner — ITSM & Workflows

rindus Technology S.L; Málaga; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working model

Hybrid or remote work

English & German language classes

Private health insurance from day 1

Gym sponsorship

23 holiday days

Job summary

rindus Technology S.L. in Málaga, Spain, is seeking a Product Owner to lead Jira Service Management initiatives. The role involves prioritizing the JSM backlog, translating business needs into platform solutions, and driving ITSM governance in a distributed team.

You will collaborate with IT, engineering, and business stakeholders, champion agile practices, and help optimize workflows, SLAs, and automation. Hybrid or remote work options are available.

Qualifications

• Experience as a Product Owner or business analyst in ITSM platforms.
• Hands-on Jira Service Management and Atlassian tools.
• Strong communication with stakeholders and teams.
• Experience in Agile/Scrum environments and ITIL/ITSM concepts.

Responsibilities

• Manage and prioritize the Jira Service Management product backlog.
• Translate business requirements into platform solutions.
• Design and optimize JSM workflows, SLAs, portals, and automations.
• Support ITSM best practices and governance initiatives.
• Collaborate with IT, engineering, and operations teams.
• Track KPIs and user feedback to drive improvements.
• Contribute to continuous service management enhancements.

Skills

Product Owner

Agile/Scrum

ITIL/ITSM

Stakeholder management

English B2+

German B2+

2–5 years experience with Jira Service

Tools

Jira Service Management

Jira Software

Confluence

Assets (Insight)

Automation for Jira

Job description

rindus Technology S.L. in Málaga, Spain, is seeking a Product Owner to lead Jira Service Management initiatives. The role involves prioritizing the JSM backlog, translating business needs into platform solutions, and driving ITSM governance in a distributed team.

You will collaborate with IT, engineering, and business stakeholders, champion agile practices, and help optimize workflows, SLAs, and automation. Hybrid or remote work options are available.