Italian-Speaking Customer Service Pro (Hybrid)

Concentrix; Barcelona; Hybride; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Hybrid work after probation

Central Barcelona location

Résumé du poste

Concentrix is hiring a Customer Service Representative (Italian speaking) in Barcelona. The role is full-time with hybrid work after probation, offering a €19,623.94 gross yearly salary plus potential bonus and comprehensive training.

You will handle incoming inquiries, log interactions in our systems, and ensure issues meet SLA. Proficiency in Italian and English, plus Windows/Office knowledge, is required to succeed.

Qualifications

• Must be proficient in Italian and English.
• Experience in customer service is preferred.
• Good working knowledge of IT platforms and applications.

Responsabilités

• Answer incoming calls, emails, and messages and resolve requests within SLA.
• Log call details in the system and provide timely responses.
• Maintain knowledge of applications specific to customers.
• Escalate issues when needed and ensure resolution.

Connaissances

Italian language

English language

Customer service

MS Office/Windows

Outils

Windows OS

MS Office

Description du poste

Concentrix is hiring a Customer Service Representative (Italian speaking) in Barcelona. The role is full-time with hybrid work after probation, offering a €19,623.94 gross yearly salary plus potential bonus and comprehensive training.

You will handle incoming inquiries, log interactions in our systems, and ensure issues meet SLA. Proficiency in Italian and English, plus Windows/Office knowledge, is required to succeed.