Italian-Speaking Claims Specialist – Hybrid Madrid

lastminute.com; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Paid volunteering days

Travel industry discounts

Paid commercial training

Job summary

A leading travel technology company in Madrid is seeking a Customer Care Claims Specialist fluent in Italian to join their Claims department. The role involves managing customer complaints with sensitivity and efficiency, utilizing CRM tools and strong analytical skills. Offering a hybrid work model along with a competitive incentive package and flexibility for remote work. This position is perfect for someone with experience in customer service who thrives in dynamic environments.

Qualifications

• Fluent in Italian and English, both spoken and written.
• Previous customer management experience, capable of handling complicated situations.
• Ability to learn quickly and adapt.

Responsibilities

• Ensure customer complaints and requests are handled efficiently.
• Engage with customers across various support channels.
• Contribute to a service-oriented culture that builds customer loyalty.

Skills

Fluent Italian

Strong analytical thinking

Clear and calm communication

High emotional intelligence

Adaptability

Tools

CRM tools

Sabre

Amadeus

Job description

A leading travel technology company in Madrid is seeking a Customer Care Claims Specialist fluent in Italian to join their Claims department. The role involves managing customer complaints with sensitivity and efficiency, utilizing CRM tools and strong analytical skills. Offering a hybrid work model along with a competitive incentive package and flexibility for remote work. This position is perfect for someone with experience in customer service who thrives in dynamic environments.