Italian Luxury Reservations Specialist

Accor

Barcelona

On-site

EUR 40,000 - 50,000

Full time

4 days ago

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Job summary

Accor Global Reservation Centre in Barcelona is seeking a Luxury Reservation Consultant to handle inbound bookings for our luxury hotels worldwide. You will engage guests, recommend options, and reserve rooms while showcasing amazing locations.

The role emphasizes storytelling, active listening, and delivering exceptional service. You will contribute to sales targets and loyalty program growth with rotating AM/PM schedules in a vibrant, international team.

Qualifications

Education and/or work experience in sales, customer service, hospitality, or tourism industries.
Experience in luxury travel will be an asset.
Native Italian, proficiency level in French is a strong asset.
Fluency in English (C1) is required
Computer literate

Responsibilities

Handle inbound booking calls with a luxury attitude and sales focus.
Understand guest needs and act as a brand ambassador throughout the experience.
Create connections with guests through storytelling and listening.
Upsell and cross-sell available products and services.
Process and manage bookings in internal systems, including modifications and cancellations.
Manage guest accounts and loyalty program enrollment and data changes.
Respond to guest demands and concerns professionally.
Maintain professional relationships with internal/external teams for a seamless experience.
Build long-lasting relationships to foster brand loyalty.