Elite Luxury Reservations Specialist

ACCOR GLOBAL RESERVATION CENTRE SL; Barcelona; On-site; EUR 24,000 - 42,000; Full time

Job summary

ACCOR GLOBAL RESERVATION CENTRE SL is seeking a Luxury Reservation Consultant in Barcelona. You will handle inbound bookings for our luxury brand hotels worldwide, using sales skills and storytelling to recommend rooms and suites while delivering exceptional service.

You’ll engage guests in authentic conversations, act as a brand ambassador, and strive to maximize revenue through upselling and cross-selling.

Qualifications

• Experience in sales, customer service, hospitality or tourism industries.
• Fluent in English (C1) and native/proficient French.
• Strong communication and storytelling skills to engage guests.

Responsibilities

• Handle inbound bookings with luxury attitude and sales techniques.
• Understand guest needs and act as brand ambassador.
• Create genuine guest connections through storytelling and listening.
• Upsell and cross-sell products and services.
• Process bookings in internal systems, including modifications and payments.
• Manage guest accounts and loyalty enrollments.
• Address guest requests and concerns professionally.
• Coordinate with team members to ensure seamless guest experience.
• Build long-lasting relationships to drive brand loyalty.

Skills

Active listening

Storytelling

Upselling & cross-selling

Verbal communication

Written communication

Team spirit

Customer service

Education

Sales/hospitality/tourism background

Tools

Booking software

Internal systems

Job description

ACCOR GLOBAL RESERVATION CENTRE SL is seeking a Luxury Reservation Consultant in Barcelona. You will handle inbound bookings for our luxury brand hotels worldwide, using sales skills and storytelling to recommend rooms and suites while delivering exceptional service.

You’ll engage guests in authentic conversations, act as a brand ambassador, and strive to maximize revenue through upselling and cross-selling.