Italian-Speaking Gaming Back Office Specialist

Mercier Consultancy Group; España; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Comprehensive Health Insurance

Monthly Performance Bonus

Fully Paid Training

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Back Office Gaming Support Specialist to join our client in Sofia, Bulgaria. You will handle Italian-speaking players' back-end inquiries, verify accounts, monitor activity, and coordinate with internal teams to resolve issues.

Fluency in Italian and English is required, with a passion for gaming. The role offers fully paid relocation, training, health insurance, and opportunities for career progression in the dynamic esports sector.

Qualifications

• Native or fluent Italian (written and spoken).
• Excellent English for reporting and communication.
• Willing to relocate to Sofia, Bulgaria.
• Valid EU passport (mandatory) to qualify for these Italian-speaking jobs in Europe.

Responsibilities

• Manage and resolve Italian-speaking player queries in gaming/esports back office.
• Conduct background checks and document verification for platform security.
• Monitor activity and transactions to identify risks or fraud.
• Coordinate with internal teams to address technical escalations and improve player experience.
• Maintain detailed case records and documentation for admin tasks.
• Contribute to back-office process improvements for the gaming market.
• Ensure communications with players meet internal quality standards.

Skills

Italian language

English language

Attention to detail

Analytical mindset

Documentation

Willing to relocate

Job description

Mercier Consultancy Group is seeking an Italian-speaking Back Office Gaming Support Specialist to join our client in Sofia, Bulgaria. You will handle Italian-speaking players' back-end inquiries, verify accounts, monitor activity, and coordinate with internal teams to resolve issues.

Fluency in Italian and English is required, with a passion for gaming. The role offers fully paid relocation, training, health insurance, and opportunities for career progression in the dynamic esports sector.