Italian Customer Care Advisor – Lisbon, Relocation

Cross Border Talents; Madrid; Vor Ort; EUR 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

12-month contract with renewal

Zusammenfassung

Cross Border Talents is hiring for a Customer Care role in Lisbon, inviting fluent Italian speakers to support customers across channels. The contract runs 12 months initially, with full-time hours and a rotating shift pattern.

You will receive flight reimbursement, comprehensive health insurance, and access to free Portuguese language classes to help you settle in. The position emphasizes empathy, clear communication and problem-solving to resolve inquiries, with a focus on delivering a

Qualifikationen

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.

Aufgaben

• Respond to customer queries via phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and procedures.
• Meet individual productivity and performance targets.

Kenntnisse

Fluent Italian

Intermediate English

Typing 20+ wpm

Communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced environment

Jobbeschreibung

Cross Border Talents is hiring for a Customer Care role in Lisbon, inviting fluent Italian speakers to support customers across channels. The contract runs 12 months initially, with full-time hours and a rotating shift pattern.

You will receive flight reimbursement, comprehensive health insurance, and access to free Portuguese language classes to help you settle in. The position emphasizes empathy, clear communication and problem-solving to resolve inquiries, with a focus on delivering a