Italian Customer Care Advisor Lisbon with Relocation Support and Accommodation

Cross Border Talents; Madrid; Presencial; EUR 12.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

12-month contract with renewal

Descripción de la vacante

Cross Border Talents is hiring for a Customer Care role in Lisbon, inviting fluent Italian speakers to support customers across channels. The contract runs 12 months initially, with full-time hours and a rotating shift pattern.

You will receive flight reimbursement, comprehensive health insurance, and access to free Portuguese language classes to help you settle in. The position emphasizes empathy, clear communication and problem-solving to resolve inquiries, with a focus on delivering a

Formación

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.

Responsabilidades

• Respond to customer queries via phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and procedures.
• Meet individual productivity and performance targets.

Conocimientos

Fluent Italian

Intermediate English

Typing 20+ wpm

Communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced environment

Descripción del empleo

We’re looking for fluent Italian speakers with a passion for customer service and technical support to join our Customer Care team in November & December in Lisbon.

You’ll be the voice of the brand across different channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and **escalate** complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

What You Bring

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Company Accommodation

• Base Salary: €1366.17/month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: €1040.68/month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work in a truly international and multicultural environment.
• Receive full on-boarding and professional training.
• Access career development and progression opportunities.
• Benefit from relocation assistance and support with your move.
• Enjoy a stable 12-month contract with the possibility of renewal.
• Learn Portuguese for free and make the most of your experience abroad.

Ready for Your Next Adventure?

If you’re fluent in Italian, enjoy connecting with people, and want to build your career in an international environment, this could be the opportunity you’ve been waiting for.