Italian Banking Support Specialist — Lisbon

Tavrion Dynamics; Madrid; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation available

Holiday entitlement 22 days/year

Descripción de la vacante

Tavrion Dynamics seeks Italian-speaking Banking & Financial Services Specialists to join an international support team in Lisbon. You will be the first contact for customers, handling inquiries via phone, email and chat, and ensuring fast, high-quality resolutions.

Eligibility to work in Portugal is mandatory. The role offers 40 hours per week with rotating shifts, flight reimbursement, health insurance, and a company accommodation option. Portuguese classes are provided at no cost.

Formación

• Fluent Italian and good English communication.
• Customer-focused, empathetic approach.
• Able to work independently and with a team.
• Experience in banking or customer service is advantageous.

Responsabilidades

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from beginning to end, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers, adapting your approach when required.
• Follow established procedures while using good judgment when dealing with complex situations.
• Share knowledge and provide feedback to colleagues to help improve processes and customer support.
• Adapt quickly to changing customer and business needs.

Conocimientos

Fluent Italian

Good English

Customer-focused

Empathetic approach

Independent worker

Team collaboration

Attention to detail

Willingness to learn

Descripción del empleo

Tavrion Dynamics seeks Italian-speaking Banking & Financial Services Specialists to join an international support team in Lisbon. You will be the first contact for customers, handling inquiries via phone, email and chat, and ensuring fast, high-quality resolutions.

Eligibility to work in Portugal is mandatory. The role offers 40 hours per week with rotating shifts, flight reimbursement, health insurance, and a company accommodation option. Portuguese classes are provided at no cost.