IT Trainee – Information Technology Department

Mandarin Oriental; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Mandarin Oriental in Madrid, Spain invites an IT Operations & User Support professional to help install and upgrade Windows on hotel devices, ensure software works across devices, and verify network connectivity.

You will assist with Office applications, printers, and network issues, manage IT consumables, and track tickets in KACE while supporting preventative maintenance and in-room tech checks.

Formación

• Support the installation and upgrading of operating systems (Windows) on hotel devices.
• Assist in ensuring software applications function correctly across hotel devices.
• Support configuration and verification of network connectivity for computers and devices.
• Assist colleagues with Office applications, peripherals, printing, and network issues.
• Follow up IT support tickets via the KACE system and track resolutions.
• Review daily IT reports and elevate issues to the IT team when needed.

Responsabilidades

• Assist in reviewing failed software patches and updates under supervision.
• Support vulnerability management and research solutions to reduce medium-risk vulnerabilities.
• Develop knowledge of Active Directory administration, including user account creation and management.
• Learn Office 365 administration processes, including license assignment and delegation management.
• Gain exposure to virtualization technologies and infrastructure platforms such as Simplivity.
• Shadow senior IT staff during hardware and server upgrade projects.
• Participate in troubleshooting hotel technology systems.
• Maintain confidentiality and security of hotel systems and data.
• Attend required departmental meetings and training.

Conocimientos

Windows OS support

IT helpdesk

Office applications

Network troubleshooting

KACE ticketing

Active Directory

Office 365 administration

Virtualization basics

Herramientas

KACE

Active Directory

Office 365

Simplivity virtualization

Descripción del empleo

SECTION 1 - IT Operations & User Support (70%)

• Support the installation and upgrading of operating systems (Windows) on hotel devices following departmental standards and procedures.
• Assist in ensuring that software applications function correctly and efficiently across hotel devices.
• Support the configuration and verification of network connectivity for computers and other devices.
• Assist colleagues with Office applications, peripherals, printing, and network-related issues.
• Support the management and control of IT consumables, including toners, peripherals, and replacement equipment.
• Perform software and application upgrades under supervision.
• Follow up on IT support tickets through the KACE ticketing system and assist in tracking resolutions.
• Review daily operational IT reports and elevate issues to the IT team when necessary.
• Monitor backup processes and report incidents requiring corrective action.
• Support the monitoring of wireless infrastructure, including access points and identification of unauthorized devices.
• Assist in monitoring antivirus status and endpoint protection systems.
• Support the review of network switch status and connectivity reports.
• Participate in preventive maintenance activities across hotel facilities.
• Assist in the Perfect Room Program (PRP) by verifying the functionality of in-room technology.
• Perform checks on TV channels, AirPlay systems, Chromecast devices, and other guest-facing technologies.
• Assist in restoring and configuring guest room devices when required.
• Support cable management and infrastructure organization within technical rooms and communications areas.

SECTION 2 - Systems Learning, Security & Technical Development (30%)

• Assist in reviewing failed software patches and updates under supervision.
• Support vulnerability management initiatives and research solutions to reduce medium-risk vulnerabilities.
• Develop knowledge of Active Directory administration, including user account creation and management.
• Learn Office 365 administration processes, including license assignment, mail forwarding, and delegation management.
• Gain exposure to virtualization technologies and infrastructure platforms such as Simplivity.
• Shadow senior IT colleagues during hardware and server upgrade projects.
• Participate in troubleshooting and problem-solving exercises related to hotel technology systems.
• Maintain confidentiality and security when handling hotel systems, data, and user information.
• Attend all required departmental meetings, training sessions, and development activities.