Information Technology Specialist

Tech People 247; Majadahonda; Presencial; EUR 21.000 - 28.000; Jornada completa

Descripción de la vacante

Tech People 247 in Madrid seeks a Desktop Support Engineer to deliver day-to-day local and remote desktop support, troubleshoot hardware/software/app issues, and document steps in a ticketing system. The role requires troubleshooting across Windows OS and Office 365 environments and coordinating with supervisors to maintain service quality.

The ideal candidate will have 2–3 years of IT experience in Windows desktop support, basic network concepts, and strong customer service skills.

Formación

• Bachelor’s degree or equivalent in computer science or related field.
• 2–3 years IT experience.
• Experience with Windows 7–10 and AD.
• Familiarity with MS Office 365 and antivirus solutions.
• Experience with helpdesk ticketing systems.
• Knowledge of mobile device management (iOS/Android).

Responsabilidades

• Provide first/second level IT support and ticket resolution.
• Troubleshoot hardware, software, and network issues.
• Document steps and communicate issue status.
• Support printers, PCs, and peripherals.
• Work with vendors for complex AV issues.
• Maintain SLA priorities and multitask across projects.

Conocimientos

CompTIA A+

MCP Certified

Active Directory

MS Office 365

Hardware troubleshooting

Helpdesk tickets

Mobile Device Mgmt

GPOs

LAN/WAN basics

Customer service

Educación

Bachelor’s Degree in Computer Science

Herramientas

Cisco Jabber

Ticketing system

Descripción del empleo

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.


• Work with vendors to remediate complex AV issues as needed.


• Provide timely communication on issue status and resolution.


• Maintain ticket updates for all reported incidents.


• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.


• Should have basic knowledge of Mac operating system, to support Apple pc users.


• Install, upgrade, support and troubleshoot for printers, computer hardware.


• Performs general preventative maintenance tasks on computers, laptops, printers.


• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.


• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.


• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.


• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.


• CompTIA A+, Microsoft Certified Professional (MCP) or better.


• Minimum of 2-3 years of IT experience.


• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.


• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.


• Proven analytical, troubleshooting and problem-solving skills.


• Proven ability to multi-task, effectively determine priorities and meet SLA’s.


• Excellent communication relationship-bMuilding and internal customer service skills.


• Adaptable and flexible in a fast-changing industry and work environment.


• Willing to work off-hours and weekends when required for projects or emergency support.