IT Support Trainee: Grow Your Skills in Global Tech

Minor Hotels Europe and Americas; Madrid; Presencial; EUR 6700 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member rates and discounts

Descripción de la vacante

Minor Hotels Europe & Americas is seeking an IT Support Intern to join our Madrid HQ team. You’ll help keep workplace technology running smoothly, diagnose issues, assist users, and learn the standards that keep our systems stable and secure.

You’ll provide first‑line IT support for Windows, Microsoft 365, email and connectivity; prepare and deploy PCs and peripherals; manage basic user administration; and maintain ticket and asset records to improve our knowledge base.

Formación

• Not required; internship or trainee experience in IT support is a plus.
• VET or IT-related degree is preferred.
• Fluency in Spanish and English is expected.

Responsabilidades

• Provide first-line IT support for Windows, Microsoft 365, email and connectivity.
• Prepare and deploy PCs and peripherals: imaging, configuration, software installation, onboarding/offboarding support.
• Support office equipment (printers, meeting room devices, monitors, docking stations) and coordinate with vendors/escalation teams.
• Manage basic user administration tasks (password resets, group membership, shared mailboxes) following internal procedures and security guidelines.
• Document resolutions and maintain ticket/asset records to improve knowledge base.

Conocimientos

Microsoft 365 basics

Windows 10/11 support

Active Directory basics

Ticketing systems

Networking fundamentals

Spanish & English

Educación

VET IT / Systems Administration / Networking

Herramientas

Ticketing tools e.g. ServiceNow

Descripción del empleo

Minor Hotels Europe & Americas is seeking an IT Support Intern to join our Madrid HQ team. You’ll help keep workplace technology running smoothly, diagnose issues, assist users, and learn the standards that keep our systems stable and secure.

You’ll provide first‑line IT support for Windows, Microsoft 365, email and connectivity; prepare and deploy PCs and peripherals; manage basic user administration; and maintain ticket and asset records to improve our knowledge base.