Technology Support Trainee - Minor Hotels Eu&Am - Madrid

Minor Hotels Europe and Americas; Madrid; Presencial; EUR 6700 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member rates and discounts

Descripción de la vacante

Minor Hotels Europe & Americas is seeking an IT Support Intern to join our Madrid HQ team. You’ll help keep workplace technology running smoothly, diagnose issues, assist users, and learn the standards that keep our systems stable and secure.

You’ll provide first‑line IT support for Windows, Microsoft 365, email and connectivity; prepare and deploy PCs and peripherals; manage basic user administration; and maintain ticket and asset records to improve our knowledge base.

Formación

• Not required; internship or trainee experience in IT support is a plus.
• VET or IT-related degree is preferred.
• Fluency in Spanish and English is expected.

Responsabilidades

• Provide first-line IT support for Windows, Microsoft 365, email and connectivity.
• Prepare and deploy PCs and peripherals: imaging, configuration, software installation, onboarding/offboarding support.
• Support office equipment (printers, meeting room devices, monitors, docking stations) and coordinate with vendors/escalation teams.
• Manage basic user administration tasks (password resets, group membership, shared mailboxes) following internal procedures and security guidelines.
• Document resolutions and maintain ticket/asset records to improve knowledge base.

Conocimientos

Microsoft 365 basics

Windows 10/11 support

Active Directory basics

Ticketing systems

Networking fundamentals

Spanish & English

Educación

VET IT / Systems Administration / Networking

Herramientas

Ticketing tools e.g. ServiceNow

Descripción del empleo

• As an IT Support Intern, you will be part of the team that ensures employees can work smoothly by keeping our workplace technology running effectively. You will deepen your understanding of how a corporate support environment operates, gaining experience in diagnosing issues, assisting users, and learning the standards and tools that keep our systems stable and secure. This role is ideal for someone eager to build a strong foundation in technical support while growing in a dynamic and service-oriented environment.

What will be your mission?

• As an IT Support Intern, you will be part of the team that ensures employees can work smoothly by keeping our workplace technology running effectively. You will deepen your understanding of how a corporate support environment operates, gaining experience in diagnosing issues, assisting users, and learning the standards and tools that keep our systems stable and secure. This role is ideal for someone eager to build a strong foundation in technical support while growing in a dynamic and service-oriented environment.

What will you do?

• Provide first-line IT support for HQ users: diagnose and resolve incidents for Windows, Microsoft 365, email, and connectivity.
• Prepare and deploy PCs and peripherals: imaging, configuration, software installation, and onboarding/offboarding support (accounts and access).
• Support office equipment (printers, meeting room devices, monitors, docking stations) and coordinate with vendors/escalation teams when needed.
• Manage basic user administration tasks (password resets, group membership, shared mailboxes) following internal procedures and security guidelines.
• Document resolutions and maintain accurate ticket/asset records to improve knowledge base and reduce repeat incidents.

What are we looking for?

EXPERIENCE

Not required; prior internship, traineeship, or part-time experience in IT support / helpdesk / desktop support is a plus.

QUALIFICATIONS

• VET (Vocational Education and Training) in IT / Systems Administration / Networking, or a higher degree in IT (e.g., Computer Engineering or similar).

PREFERRED SKILLS

• Microsoft 365 administration basics (Outlook, Teams, SharePoint/OneDrive) including account setup, permissions, and mailbox/profile troubleshooting.
• Windows 10/11 support and Active Directory tasks (user creation/disable, password resets, group membership, basic GPO awareness).
• PC lifecycle support: device setup and imaging, software installation, peripheral configuration (printers, docking stations), and basic asset tracking.
• Comfort working with ticketing tools and support processes (prioritization, communication, documentation, and timely follow‑up).
• Networking fundamentals/basics (TCP/IP, DNS, DHCP, VPN), Wi‑Fi troubleshooting, and basic network documentation.
• Languages: Spanish (fluent) and English.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience - diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.