IT Support Specialist - 1st / 2nd Level Support (all genders)

jemix GmbH; Palma; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

jemix GmbH in Palma, Mallorca, is seeking an IT Support Specialist to join our team. You will be a friendly, reliable contact for customers’ daily IT questions and help them resolve issues quickly and professionally.

This on-site role involves handling 1st/2nd level tickets, configuring Apple devices, and visiting customers when needed. German and English are required (Spanish/English a plus).

Formación

• First IT support experience or completed IT training.
• Good knowledge of macOS and iOS.
• German and English language skills; Spanish/English also acceptable.
• Valid driver’s license.
• Friendly and professional communication.
• Reliable and structured way of working.

Responsabilidades

• Handle 1st and 2nd level support requests.
• Work on daily support tickets.
• Support users with macOS, iOS and Apple devices.
• Set up and configure Apple devices.
• Visit customers on-site when needed.
• Document solutions in our knowledge base.

Conocimientos

MacOS knowledge

iOS knowledge

Communication skills

Reliable & structured

Educación

IT training or related experience

Descripción del empleo

Your mission

We are looking for a friendly and reliable IT Support Specialist to join our team in Palma, Mallorca. As part of #teamjemix, you will support our customers in their daily IT work. You will be one of their first contacts for technical questions and help them solve common IT issues quickly and professionally.

• Handle 1st and 2nd level support requests
• Work on daily support tickets
• Support users with macOS, iOS and Apple devices
• Set up and configure Apple devices
• Visit customers on-site when needed
• Document solutions in our knowledge base

Your profile

• First experience in IT support or completed IT training
• Good knowledge of macOS and iOS
• Very good German and good English skills are required; alternatively, a combination of Spanish and English is also possible
• A valid driver's license is required
• Friendly and professional communication
• Reliable and structured way of working

We look forward to hearing from you!