IT Support Specialist — Remote-Ready for Global Teams

Trivelta; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Trivelta is seeking an IT Support Specialist to provide hands-on technical support across our growing organization in a fast-paced startup environment. This role can be contract, contract‑to‑hire, or full‑time depending on candidate fit.

Responsibilities include onboarding/offboarding, device enrollment, patching, and security hygiene, plus administering access in Google Workspace and Atlassian. Strong communication and 1–3 years in IT support are ideal.

Formación

• 1‑3 years in an IT support, help desk, or technical support role.
• Strong communication skills, especially explaining technical issues to non‑technical people.
• Comfortable in a fast‑paced startup environment.
• Fast learner, able to pick up new tools with minimal onboarding.
• Experience with Atlassian Jira/Confluence, Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer.

Responsabilidades

• Serve as first point of contact for employee IT issues (hardware, software, account access, connectivity).
• Provision and deprovision user accounts and devices (onboarding/offboarding).
• Manage device enrollment, patching, and compliance via MDM (Kandji).
• Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta.
• Troubleshoot VPN connectivity (NordLayer).
• Translate technical issues into plain language for non‑technical staff.
• Document recurring issues and maintain internal knowledge base / SOPs.
• Escalate complex issues to IT Manager or vendors as needed.
• Maintain IT asset inventory (laptops, peripherals, licenses).
• Support conference room / AV setup for meetings as needed.
• Assist with basic security hygiene (password resets, MFA enrollment, phishing awareness).
• Nice to Have: experience supporting remote/hybrid teams, ticketing systems, scripting.

Conocimientos

IT support

Communication

Fast learner

Explain tech to non-tech

Herramientas

Jira/Confluence

Okta

Kandji

Slack

Google Workspace

1Password

NordLayer

Descripción del empleo

Trivelta is seeking an IT Support Specialist to provide hands-on technical support across our growing organization in a fast-paced startup environment. This role can be contract, contract‑to‑hire, or full‑time depending on candidate fit.

Responsibilities include onboarding/offboarding, device enrollment, patching, and security hygiene, plus administering access in Google Workspace and Atlassian. Strong communication and 1–3 years in IT support are ideal.