IT Support Specialist Technical Operations Madrid, Spain

Geotab Inc.; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Flex working arrangements

Home office reimbursement

Public transportation reimbursement

Employer pension contributions

Medical & dental benefits

Tuition reimbursement

Job summary

Geotab Inc. is seeking an IT Support Specialist to provide end-user computing support in Madrid. The role involves managing IT infrastructure and resolving Service Desk tickets while ensuring SLA compliance.

The ideal candidate will have 1–3 years of IT support experience, strong knowledge of operating systems, and relevant IT certifications. The position offers flexible hybrid working arrangements and various benefits.

Qualifications

• 1–3 years of previous experience in IT support (service desk, desktop, or infrastructure).
• Strong knowledge of operating systems (Windows, macOS, Linux/Ubuntu).
• Relevant IT certifications (CompTIA A+, Network+, etc.) are a plus.

Responsibilities

• Provide efficient end-user computing support and manage workplace IT infrastructure.
• Respond to and resolve Service Desk tickets while maintaining SLA compliance.
• Support Google Workspace administration, including email and Drive.

Skills

IT support experience

Operating systems knowledge

Google Workspace administration

Analytical skills

Problem-solving skills

Education

Post-secondary diploma/degree in Computer Science, IT, Engineering, or equivalent

Tools

Windows

macOS

Linux/Ubuntu

Google Workspace

Job description

Who you are:

We are looking for an IT Support Specialist who provides end‑user computing support across Geotab’s offices and remote workforce, ensuring global IT standards are followed.

What you’ll do:

As an IT Support Specialist your key area of responsibility is to provide efficient end‑user computing support and manage workplace IT infrastructure.

How you’ll make an impact:

• Respond to and resolve Service Desk tickets while maintaining SLA compliance.
• Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals.
• Provide hardware/software troubleshooting for desktops, laptops, and mobile devices.
• Perform patch management, vulnerability remediation, and agent maintenance for workstations.
• Onboard and offboard employees, including preparing, shipping, and receiving IT equipment.
• Support Google Workspace administration, including email, Drive, and account management.
• Maintain and support printers, scanners, badge access systems, and meeting rooms.
• Track, manage, and maintain IT asset inventory (computers, peripherals, cell phones).
• Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades.
• Contribute to and maintain IT knowledge base and documentation.
• Oversee IT operations for office spaces, LAN rooms, and data closets.
• Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams.
• Assist with the installation and maintenance of A/V equipment (Google Meet rooms, Userful LED walls, projectors, etc.).
• Work with vendors to install and maintain ISP connections, power circuits, and cabling.
• Ensure best practices for power, cooling, cabling, and labeling in office IT environments.
• Support office expansions, renovations, closures and new site deployments in collaboration with Facilities.
• Perform regular audits of IT equipment and infrastructure to maintain operational efficiency.
• Participate in incident response and troubleshooting related to workplace IT infrastructure.
• Ensure compliance with IT security policies and remediation of identified gaps.
• Handle shipping and receiving of IT equipment for new setups and relocations.

What you’ll bring to this role:

• 1–3 years of previous experience in IT support (service desk, desktop, or infrastructure).
• Post‑secondary diploma/degree in Computer Science, IT, Engineering, or equivalent experience.
• Strong knowledge of operating systems (Windows, macOS, Linux/Ubuntu) and proficiency with Google Workspace administration and troubleshooting.
• Familiarity with network concepts (LAN, WAN, connectivity) with a preferred understanding of LAN room infrastructure and audio/visual systems.
• Relevant IT certifications (CompTIA A+, Network+, etc.) and an understanding/knowledge of ITIL Foundations.
• Highly organized team‑player with strong analytical, problem‑solving, and communication skills who can thrive under pressure within a flat organization.
• Ability to walk, handle tools, and push, pull, lift, and/or carry objects up to 40 pounds as required for equipment setups.
• If you got this far, we hope you’re feeling excited about this role – even if you don’t meet every single requirement, we still encourage you to apply.

Why job seekers choose Geotab:

• Flex working arrangements
• Home office reimbursement program
• Fantastic state‑of‑the‑art office
• Public transportation reimbursement
• Employer pension contributions
• Generous medical & dental benefits offered to you and family members
• Electric vehicle purchase incentive program
• Subsidized fitness membership
• Co‑pay tuition reimbursement

*The above are offered to full‑time permanent employees only*

How we work:

We have a flexible hybrid working model with policies to support both in‑person and virtual work. Employees working from home must have a reliable internet connection with at least 50 mb DL/10 mb UL. Virtual work is supported with cloud‑based applications, collaboration tools and asynchronous working. We encourage work‑life balance and a supportive culture with online social events, chat rooms and gatherings.

We believe that ensuring diversity is fundamental to our future growth and progress. Geotab encourages applications from all qualified individuals and is committed to accommodating people with disabilities during the recruitment and assessment processes. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process, please contact us at [e-mail]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.