IT Support Engineer

Dunnock Invest, S.L.; Madrid; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

DayOne in Madrid is seeking a proactive IT Support Engineer to ensure smooth operation of IT systems, support end-users, and maintain infrastructure reliability across the organization. You will troubleshoot hardware, software, and network issues, support on-site and remote users, manage inventory, and document solutions to strengthen the knowledge base.

The role requires a diploma in IT, at least 3 years of Windows-based helpdesk experience, Active Directory, DNS/DHCP, VPN, and fluency in

Formación

• Diploma or higher qualification in Computer Science, Information Technology, Computer/Telecommunication Engineering, or a related field.
• Minimum 3 years of experience in a Windows-based support or helpdesk environment.
• Hands-on experience with service desk operations and technical helpdesk support.
• Working knowledge of Microsoft technologies, including Active Directory, DNS and DHCP.
• Basic understanding of networking concepts (TCP/IP, LAN, WAN, ADSL, VPN).
• Experience supporting Windows desktop and server environments.
• Proficiency in Microsoft Office applications.
• Willingness to travel.
• Fluent in English and Spanish.

Responsabilidades

• Provide first- and second-level technical support, troubleshooting hardware, software, and network-related issues.
• Respond promptly to service desk requests and ensure effective resolution of all IT incidents.
• Support and troubleshoot issues for both on-site and remote users, including branch locations.
• Maintain and update IT inventory, including hardware, software, and system assets.
• Log, track, and close support tickets accurately, ensuring proper documentation and timely follow-up.
• Document resolutions, case studies, and standard operating procedures to enhance the organization’s knowledge base.
• Perform regular system health checks, equipment inspections, and preventive maintenance.
• Ensure all systems are compliant with security policies, including keeping antivirus and other security software up to date.
• Collaborate with team members to improve service delivery and IT processes.
• Participate in after-hours on-call support when required.
• Carry out additional IT-related duties as assigned.

Descripción del empleo

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers.

As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey.

This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

IT Support Engineer

Madrid, Spain

DayOne is a global leader in the development and operation of high-performance data centers.

As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey.

This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Job Summary

We are seeking a proactive and technically skilled IT Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of IT systems, providing timely support to end-users, and maintaining infrastructure reliability across the organization. You will play a key role in troubleshooting, system maintenance, and continuous improvement of IT services.

Key Responsibilities

• Provide first- and second-level technical support, troubleshooting hardware, software, and network-related issues.
• Respond promptly to service desk requests and ensure effective resolution of all IT incidents.
• Support and troubleshoot issues for both on-site and remote users, including branch locations.
• Maintain and update IT inventory, including hardware, software, and system assets.
• Log, track, and close support tickets accurately, ensuring proper documentation and timely follow-up.
• Document resolutions, case studies, and standard operating procedures to enhance the organization’s knowledge base.
• Perform regular system health checks, equipment inspections, and preventive maintenance.
• Ensure all systems are compliant with security policies, including keeping antivirus and other security software up to date.
• Collaborate with team members to improve service delivery and IT processes.
• Participate in after-hours on-call support when required.
• Carry out additional IT-related duties as assigned.

Qualifications

• Diploma or higher qualification in Computer Science, Information Technology, Computer/Telecommunication Engineering, or a related field.
• Minimum 3 years of experience in a Windows-based support or helpdesk environment.
• Hands-on experience with service desk operations and technical helpdesk support.
• Working knowledge of Microsoft technologies, including: Active Directory Group Policy DNS and DHCP
• Basic understanding of networking concepts (TCP/IP, LAN, WAN, ADSL, VPN).
• Experience supporting Windows desktop and server environments.
• Proficiency in Microsoft Office applications.
• Willingness to travel.
• Fluent in English and Spanish.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.

This is your moment — make it count!