IT Services Engineer II: First-Point IT Support

Dynatrace; Bellprat; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Health insurance

Flexible hours

Job summary

Dynatrace in Spain (Catalonia) is seeking a proactive IT Services Engineer to be the first point of contact for user technical issues, ensuring smooth digital operations.

You will diagnose incidents, fulfill service requests, support collaboration tools, manage assets, and contribute to regional projects within a global program.

Fluency in English is required; Spanish is a plus. The role offers a hybrid work model, ongoing learning, and opportunities to lead small projects.

Qualifications

• Bachelor’s degree in computer science, IT, or related field (or equivalent experience).
• Communicative English (written and spoken). Spanish is a plus.
• Knowledge of Windows and macOS operating systems. Linux skills are welcome.
• Experience with Active Directory, Group Policy, and user account management.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Ability to troubleshoot hardware (PCs, laptops, printers) and software issues.
• Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
• Basic knowledge of cybersecurity principles.
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
• Strong problem-solving ability, customer-oriented mindset, and willingness to learn.

Responsibilities

• Be the first point of contact for IT issues and guide users through troubleshooting steps.
• Provide hardware, software, and workplace equipment; handle user/access requests.
• Support meeting room tech and local events; assist with collaboration tools.
• Learn and support technical changes implemented by backend teams.
• Maintain accurate asset records and manage disposals; coordinate external providers.
• Lead small IT projects and contribute to regional/global programs.

Skills

Windows

macOS

Active Directory

DNS/DHCP

VPN

Troubleshooting

Remote support

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Jira

Job description

Dynatrace in Spain (Catalonia) is seeking a proactive IT Services Engineer to be the first point of contact for user technical issues, ensuring smooth digital operations.

You will diagnose incidents, fulfill service requests, support collaboration tools, manage assets, and contribute to regional projects within a global program.

Fluency in English is required; Spanish is a plus. The role offers a hybrid work model, ongoing learning, and opportunities to lead small projects.