On-Site Tier-2 Application Support Technician

Trigyn Technologies Limited; Valencia; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Trigyn Technologies is seeking an Application Support Technician to work on-site at our client site in Valencia, Spain. The role emphasizes expert-level application maintenance and Tier-2 support for business applications, enterprise tools or databases.

You will collaborate with the DSM Team Lead and other DSM members, performing database administration, release installations, and knowledge transfer. The position requires strong English skills and a proactive, problem-solving mindset.

Formación

• Three to five years of experience in application maintenance and general IT support.
• Good working knowledge of client/server applications in a Windows/Linux environment.
• Good working knowledge of Database Management.
• Very good knowledge of English (both written and verbal).
• High school diploma

Responsabilidades

• Provide day-to-day support and maintenance of applications and tools for the client and partners.
• Perform database administration tasks of MSSQL and open source databases.
• Resolve Tier-2 application issues and elevate Tier-3 issues to Designated focal points.
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards.
• Assist in applications structural changes required during system upgrades.
• Assist in the deployment of tools and in the implementation of processes to assist in operational support.
• Assist in responding to application-related queries from end users in remote locations.
• Facilitate knowledge transfer to Tier-1 and deliver end-user training sessions on the application functionality.
• Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings.
• Provide standby and on‑call 24×7 support, and work in shifts when requested.
• Provide other ad hoc support either within your team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part‑time or full‑time basis upon request from the senior management.
• Perform other duties, as required.

Conocimientos

Windows/Linux knowledge

SQL Server

.NET applications

English proficiency

Problem solving

Educación

High school diploma

Herramientas

MySQL

Drupal

RedHat Linux

Active Directory

AWS

Azure

Descripción del empleo

Trigyn Technologies is seeking an Application Support Technician to work on-site at our client site in Valencia, Spain. The role emphasizes expert-level application maintenance and Tier-2 support for business applications, enterprise tools or databases.

You will collaborate with the DSM Team Lead and other DSM members, performing database administration, release installations, and knowledge transfer. The position requires strong English skills and a proactive, problem-solving mindset.