IT Services Delivery Lead – Bilbao (Hybrid)

Iddtek; País Vasco; Presencial; EUR 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Be Well program

Hybrid-friendly culture

Learning & certification opportunities

Descripción de la vacante

Kyndryl in Bilbao, Vizcaya, Spain seeks an experienced IT Services and Outsourcing professional to lead end-to-end service delivery for strategic clients. You will manage operations, drive contract profitability, and guide cross-functional teams through incidents, changes, and transformation initiatives.

Based in Bilbao with regular travel in the Basque Country; fluency in Spanish and English is required, Basque is a plus.

Formación

• Bachelor’s degree required.
• 5+ years leading delivery teams.
• Experience in incident, problem and change management.
• Ability to partner with Delivery Partner(s) and SREs.
• Hands-on AIOps, automation mindset.
• Strong customer-facing communication.
• Fluent in Spanish and English; Basque desirable.

Responsabilidades

• Oversee end-to-end IT service delivery with SLA compliance.
• Lead cross-functional teams to deliver value and profitability.
• Strengthen client relationships and identify expansion opportunities.
• Manage budgets and account P&L across engagements.

Conocimientos

Delivery leadership

IT services

Incident management

Change management

SRE collaboration

AIOps & automation

Customer interaction

Resource management

Educación

Bachelor's degree

Six Sigma

PMP

ITIL certifications

Descripción del empleo

Kyndryl in Bilbao, Vizcaya, Spain seeks an experienced IT Services and Outsourcing professional to lead end-to-end service delivery for strategic clients. You will manage operations, drive contract profitability, and guide cross-functional teams through incidents, changes, and transformation initiatives.

Based in Bilbao with regular travel in the Basque Country; fluency in Spanish and English is required, Basque is a plus.