Líder de Servicios IT y Proyectos | Entrega y Transformación

Altuna y Uria; País Vasco; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Kyndryl, a global leader in mission-critical technology, seeks an experienced IT Services Delivery professional in Bilbao to lead end-to-end service delivery and client relationships. You will guide teams across operations, security and continuous improvement, ensuring SLA adherence and profitability.

As a trusted advisor, you’ll translate business objectives into service transformations, drive growth opportunities, and manage multidisciplinary teams with a focus on people development, risk

Qualifications

• 5+ years of experience leading delivery teams and delivering quality services.
• Solid knowledge of Kyndryl competencies, managed platforms, IT services and vendors.
• Experience leading teams through incident, problem, and change management.
• Ability to partner with Delivery Partners and work with SREs for positive outcomes.
• Hands-on knowledge of AIOps, automation and an innovation mindset.
• Strong communication with customers and ability to interact directly and consistently.
• Empowering delivery resource manager fostering growth.

Responsibilities

• Oversee end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.
• Act as trusted advisor to clients, align with business objectives and identify growth opportunities.
• Lead multidisciplinary teams, optimize delivery, and manage account P&L and profitability.

Skills

Delivery leadership

IT services

Incident/problem/change management

SRE collaboration

AIOps

Customer interaction

Resource management

Education

Bachelor's degree

Six Sigma

PMP certification

ITIL certification

Job description

Kyndryl, a global leader in mission-critical technology, seeks an experienced IT Services Delivery professional in Bilbao to lead end-to-end service delivery and client relationships. You will guide teams across operations, security and continuous improvement, ensuring SLA adherence and profitability.

As a trusted advisor, you’ll translate business objectives into service transformations, drive growth opportunities, and manage multidisciplinary teams with a focus on people development, risk