IT Service Manager

Hitachi Energy Ltd.; Madrid; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Well-being and care

Paid and unpaid leave

Flexible work options

Financial security benefits

Job summary

Hitachi Energy Ltd. seeks an IT Service Manager in the Finance domain to govern, deliver, and continually improve a portfolio of finance applications globally.

You will partner with Finance stakeholders, application managers, vendors, and project teams to ensure services remain reliable, compliant, secure, and aligned with business needs. In this senior role you will drive continuous improvement, manage key stakeholder relationships, and support the long-term development of the application

Qualifications

• Bachelor's or Master's in IT/Finance or related field.
• 8+ years of IT Service Management experience in a complex, international setting.
• Experience with enterprise applications and Managed Services in Finance domains.
• Proven track record managing senior stakeholders, vendors and cross-functional teams.
• ITIL certification and strong governance, controls, and risk management knowledge.
• Excellent English communication skills (written and spoken).
• Experience with SAP or BlackLine is advantageous.

Responsibilities

• Oversee a portfolio of Finance applications supporting Accounting, Tax and Treasury globally.
• Ensure services meet business needs, compliance requirements, and operational standards.
• Monitor service performance, identify root causes, and drive continuous improvement.
• Build trusted relationships with Finance stakeholders, vendors, and IT teams.
• Lead strategic vendor relationships and support service governance and contracts.

Skills

IT Service Management

Vendor Management

ITIL

Stakeholder Management

Finance Systems Knowledge

Education

Bachelor's or Master's in IT/Finance

Tools

SAP

BlackLine

Job description

The opportunity

As an IT Service Manager within the Finance domain, you will be responsible for the governance, delivery, and continuous improvement of a portfolio of applications supporting Accounting, Tax, and Treasury processes globally. You will work closely with Finance stakeholders, application managers, vendors, and project teams to ensure services remain reliable, compliant, secure, and aligned with business needs. While application managers oversee the day‑to‑day operation of individual applications, you will provide overall service leadership, drive continuous improvement, manage key stakeholder relationships, and support the long‑term development of the application portfolio and service line strategy. This is a senior role combining IT service management, vendor management, compliance oversight, financial management, and people leadership. You will play a key role in ensuring that Finance technology services continue to deliver value to the business while meeting operational and regulatory requirements.

How You Will Make An Impact

• You oversee a portfolio of Finance applications supporting Accounting, Tax, and Treasury processes.
• You ensure services meet business needs, compliance requirements, and operational standards.
• You work with application managers to monitor service performance, identify root causes, and drive continuous improvement.
• You build trusted relationships with Finance stakeholders, vendors, and internal IT teams.
• You manage strategic vendor relationships and support service governance and contract management activities.
• You lead compliance and control activities across the application landscape.
• You contribute to budgeting, forecasting, and financial planning for the service portfolio.
• You collaborate with project teams to ensure successful implementation and transition of changes into ongoing operations.
• You contribute to the development of services, processes, and the overall application portfolio.

Your background

• Bachelor's or Master's degree in Information Technology, Finance, Business, or a related field.
• 8+ years of experience in IT Service Management within a complex international environment.
• Proven experience managing business‑critical enterprise applications and Application Managed Services.
• Experience working closely with Finance functions and a solid understanding of finance processes in areas such as accounting, treasury, accounts payable, accounts receivable, consolidation, purchase‑to‑pay.
• Proven experience managing senior stakeholders, vendors, and cross‑functional teams.
• Experience with service governance, compliance, controls, and risk management in an enterprise environment.
• ITIL certification and a good understanding of IT service management best practices.
• Experience leading teams and driving accountability in a matrix or global organization.
• Experience with SAP, BlackLine, or similar enterprise applications would be an advantage.
• Excellent written and spoken English.

About Us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well‑being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.