IT Service Desk Analyst

Hexcel Corporation; Parla; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Hexcel Corporation is looking for an IT Service Desk Analyst based in Parla, Spain. The candidate should have at least 5 years of IT support experience and be knowledgeable in PC hardware and Windows OS applications. Responsibilities include managing Service Desk queries, system monitoring, and setting up new hardware and software. Eligible candidates must be able to work in Spain. This role offers an engaging opportunity in a collaborative environment.

Formación

• 5+ years of IT support experience.
• Knowledge of PC hardware maintenance and repair.
• Effective problem-solving skills.

Responsabilidades

• Record and resolve Service Desk queries within SLA targets.
• Monitor and update the Service Desk system.
• Set up and install new PC hardware and software.

Conocimientos

Problem-solving abilities

Knowledge of PC hardware

Knowledge of Windows OS

Educación

High School Diploma or GED

Associate or Bachelor's degrees

Descripción del empleo

IT Service Desk Analyst – Parla, Illescas, Spain

Responsibilities

• Record and resolve Service Desk queries within SLA targets.
• Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
• Set up and install new PC hardware and software, following departmental procedures and standards.
• Carry out routine scheduled IT activities, such as server backups.
• Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degrees preferred.
• Minimum of 5 years of IT support experience.
• Knowledge of PC hardware technology, maintenance and repair of PC hardware.
• Knowledge of current Windows OS applications, servers and workstations.
• Effective, logical problem‑solving abilities, capable of using initiative to provide solutions to recurring problems.

Candidates must be eligible to work in the country where the position is based.