Help Desk Administrator - Part Time

Sharp Brains Solutions; Chantada; Presencial; EUR 10.000 - 15.000; A tiempo parcial

Descripción de la vacante

Sharp Brains Solutions is seeking a part-time Help Desk Administrator in Majadahonda, Spain. The role covers first-level support for desktop and laptop hardware, software, and peripherals, with English and Spanish language requirements.

You will handle incidents, service requests, and basic account administration while adhering to ITIL standards in a corporate IT environment. The position is 5 days per week with on-site responsibilities.

Formación

• Provide first-level technical support for desktop and laptop hardware and software.
• Respond to incidents and service requests within SLAs using ITSM tools.
• Perform basic IMAC activities for end-user devices and workstations.

Responsabilidades

• Install, configure, and support Windows OS, Microsoft Office, Outlook, and standard business apps.
• Assist users with password resets, account unlocks, and Active Directory administration.
• Provide deskside and remote support for peripherals like printers and scanners.

Conocimientos

Helpdesk support

Desktop support

ITIL Incident Management

Password resets

Herramientas

ServiceNow

Windows OS

Microsoft Office

Descripción del empleo

Help Desk Administrator - Part Time Sharp Brains Solutions Castro, Carballedo, carballedo, lugo; chantada (comarca); provincia de lugo; galicia, Spain

Descripción del trabajo

Skill Set: Helpdesk Support Technician Level 1 Roll Type: FTE Contract: B2B/Freelance Days per week: 5 days per week Language: English & Spanish Location: Majadahonda, Spain

Key Responsibilities

• Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.
• Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.
• Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.
• Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.
• Assisted users with password resets, account unlocks, and basic Active Directory user account administration.
• Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices.
• Logged, updated, tracked, and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required.
• Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures.
• Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting.
• Maintained accurate asset inventory records and updated technical documentation for incidents and service requests.
• Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures.
• Delivered courteous and professional customer support while providing timely updates and following up to ensure ticket closure.
• Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT environment.