IT Operations Trainee — Global, Hybrid, Growth

samy1; España; Híbrido; EUR 15.000 - 21.000; Jornada completa

Descripción de la vacante

SAMY in Madrid is hiring an IT Trainee to learn and support our local office while assisting regional IT operations across Europe. You will gain hands-on experience with hardware, enterprise software, networks, and IT security under global standards.

You’ll work with Apple and PC devices, cloud tools, and collaboration platforms like Google Workspace, Slack, Jira, and Monday.com, while learning incident response and documentation in a fast-paced, service‑oriented environment.

Formación

• Studies or basic experience in IT support, networking, or systems administration.
• Familiarity with macOS, Windows, basic networking concepts, and cloud tools.
• Eager to learn, fix issues, and improve technical processes.
• Fluent in English and Spanish with a service-oriented, helpful attitude.

Responsabilidades

• Learn to set up, track, and maintain Apple and PC devices using SOTI MDM.
• Provide basic (L1) support for tools like Google Workspace, Slack, Jira, and Monday .com
• Assist in troubleshooting local office Wi‑Fi, networks, and VPNs, while learning endpoint security practices (ESET AV and GDPR compliance).
• Help maintain IT guides, asset inventories, and learn to apply global IT standards.

Conocimientos

IT Support

Networking basics

macOS

Windows

Cloud tools

English & Spanish

Customer service mindset

Educación

IT support background

Herramientas

SOTI MDM

Google Workspace

Slack

Jira

Monday.com

VPNs

ESET Antivirus

Descripción del empleo

SAMY in Madrid is hiring an IT Trainee to learn and support our local office while assisting regional IT operations across Europe. You will gain hands-on experience with hardware, enterprise software, networks, and IT security under global standards.

You’ll work with Apple and PC devices, cloud tools, and collaboration platforms like Google Workspace, Slack, Jira, and Monday.com, while learning incident response and documentation in a fast-paced, service‑oriented environment.