IT Operations Trainee

samy1; España; Híbrido; EUR 15.000 - 21.000; Jornada completa

Descripción de la vacante

SAMY in Madrid is hiring an IT Trainee to learn and support our local office while assisting regional IT operations across Europe. You will gain hands-on experience with hardware, enterprise software, networks, and IT security under global standards.

You’ll work with Apple and PC devices, cloud tools, and collaboration platforms like Google Workspace, Slack, Jira, and Monday.com, while learning incident response and documentation in a fast-paced, service‑oriented environment.

Formación

• Studies or basic experience in IT support, networking, or systems administration.
• Familiarity with macOS, Windows, basic networking concepts, and cloud tools.
• Eager to learn, fix issues, and improve technical processes.
• Fluent in English and Spanish with a service-oriented, helpful attitude.

Responsabilidades

• Learn to set up, track, and maintain Apple and PC devices using SOTI MDM.
• Provide basic (L1) support for tools like Google Workspace, Slack, Jira, and Monday .com
• Assist in troubleshooting local office Wi‑Fi, networks, and VPNs, while learning endpoint security practices (ESET AV and GDPR compliance).
• Help maintain IT guides, asset inventories, and learn to apply global IT standards.

Conocimientos

IT Support

Networking basics

macOS

Windows

Cloud tools

English & Spanish

Customer service mindset

Educación

IT support background

Herramientas

SOTI MDM

Google Workspace

Slack

Jira

Monday.com

VPNs

ESET Antivirus

Descripción del empleo

About SAMY

We weren't built to follow, we were built to lead. SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next. We don't play it safe. We build what's next. Instagram | TikTok | Culture page

Role Mission

As an IT Trainee, you will learn to support our local Madrid office and assist with regional IT operations across Europe. Working within our Global IT Digital Workplace team, you'll gain hands‑on experience managing hardware, enterprise software, networks, and IT security under global standards.

Key responsibilities

• Learn to set up, track, and maintain Apple and PC devices using SOTI MDM.
• Provide basic (L1) support for tools like Google Workspace, Slack, Jira, and Monday .com
• Assist in troubleshooting local office Wi‑Fi, networks, and VPNs, while learning endpoint security practices (ESET AV and GDPR compliance).
• Help maintain IT guides, asset inventories, and learn to apply global IT standards.

Skills & experience

• Education / Background: Studies or basic experience in IT support, networking, or systems administration.
• Familiarity with macOS, Windows, basic networking concepts, and cloud tools.
• Eager to learn, fix issues, and improve technical processes.
• Fluent in English and Spanish with a service-oriented, helpful attitude.

Benefits

• Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.
• Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.
• Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.
• Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth.

The SAMY Mindset

Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen.

We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.

We're not looking for people who think the same, we're looking for people who want to grow with us.

Here's what it actually looks like to belong here:

Be Kind — because respect, trust, and honest feedback make great teams stronger.

Go Beyond — because good is never enough when excellence is the standard.

Craft Together — because the best ideas don't happen in silos.

Enjoy the Journey — because growth lives outside the comfort zone.

Own It — because real impact starts with accountability.

Diversity & Inclusion

At SAMY, difference is not something we accommodate, it's what makes us stronger. With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company.

We are committed to creating an inclusive, accessible, and barrier‑free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work.

Instagram | TikTok | Culture page