IT Automation Engineer - ServiceNow & Observability

Tata Consultancy Services; O Chazo; Híbrido; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Competitive salary

Flexible compensation plan

Work from home support

Onboarding bonus

Career development plan

Annual performance reviews

Learning platforms access

Referral bonuses

Global collaboration

TCSer benefits

Team building & diversity programs

Descripción de la vacante

Tata Consultancy Services (TCS) Spain is seeking an Automation Engineer & IT Tools Management Optimization Specialist (L3 Support) to join our dynamic team in a hybrid Madrid workplace. You will design, develop and maintain automation solutions for IT operations, optimize tools and ITSM workflows, and deliver dashboards and KPI metrics for service reviews.

The ideal candidate has 5+ years of automation experience, strong scripting (PowerShell, Python, Ansible) and hands-on ServiceNow ITSM/CMDB

Formación

• 5+ years of experience in Automation Engineering, IT Operations Tools Management or similar roles.
• Strong experience with scripting and automation technologies such as PowerShell, Python and Ansible.
• Hands-on experience with ServiceNow ITSM and CMDB administration.
• Knowledge of monitoring and event management platforms.
• Experience integrating systems through APIs and automation workflows.
• Understanding of ITIL processes and operational governance.
• Strong analytical and problem-solving capabilities.
• Advanced English communication skills.

Responsabilidades

• Design, develop and maintain automation solutions for IT infrastructure operations.
• Identify and implement automation opportunities to reduce manual effort and improve service quality.
• Optimize and manage IT operations tools, monitoring platforms and ITSM solutions.
• Improve ServiceNow workflows, CMDB quality and operational reporting capabilities.
• Enhance monitoring and observability platforms, reducing alert noise and improving event management.
• Automate patching, compliance reporting and recurring operational activities.
• Develop dashboards, reports and KPI metrics for service reviews and operational excellence.
• Collaborate with infrastructure, monitoring, service management and customer teams to drive continuous improvement.

Conocimientos

PowerShell

Python

Ansible

ServiceNow ITSM

ServiceNow CMDB

REST APIs

Centreon

Azure Monitor

SCCM

Intune

ITIL v4

Dashboarding & Reporting

Herramientas

ServiceNow ITSM

ServiceNow CMDB

Centreon

Azure Monitor

SCCM

Intune

REST APIs

Descripción del empleo

Tata Consultancy Services (TCS) Spain is seeking an Automation Engineer & IT Tools Management Optimization Specialist (L3 Support) to join our dynamic team in a hybrid Madrid workplace. You will design, develop and maintain automation solutions for IT operations, optimize tools and ITSM workflows, and deliver dashboards and KPI metrics for service reviews.

The ideal candidate has 5+ years of automation experience, strong scripting (PowerShell, Python, Ansible) and hands-on ServiceNow ITSM/CMDB