AIOps Technician: Automation & Incident Intelligence (Madrid)

Tata Consultancy Services; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

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Descripción de la vacante

Tata Consultancy Services (TCS) Spain is seeking an AIOPS Technician in Madrid to join a dynamic team. The role focuses on operating and evolving an enterprise event management ecosystem, owning episode lifecycle, onboarding sources, and integrating monitoring with ITSM and on-call platforms.

You'll design automated remediation capabilities, build AI-assisted agents, and contribute to migrations to new AIOps tooling while documenting incidents and root causes.

Formación

• Hands-on experience with enterprise event management or AIOps platforms.
• Strong integration engineering skills using REST APIs and webhooks.
• Experience with CI/CD delivery practices.
• ITIL incident, problem and change awareness.

Responsabilidades

• Operate and evolve an enterprise event management ecosystem based on Splunk ITSI.
• Own the episode lifecycle, including correlation, aggregation, prioritisation and remediation activities.
• Onboard new monitoring sources from ingestion through production deployment.
• Manage integrations across monitoring, ITSM and on-call platforms.
• Design and deliver automated remediation capabilities and recovery actions.
• Build and maintain AI-assisted operational agents and knowledge retrieval capabilities.
• Evaluate, pilot and support migrations to new AIOps platforms and tooling.
• Perform incident investigations, root cause analysis and operational documentation management.

Descripción del empleo

Tata Consultancy Services (TCS) Spain is seeking an AIOPS Technician in Madrid to join a dynamic team. The role focuses on operating and evolving an enterprise event management ecosystem, owning episode lifecycle, onboarding sources, and integrating monitoring with ITSM and on-call platforms.

You'll design automated remediation capabilities, build AI-assisted agents, and contribute to migrations to new AIOps tooling while documenting incidents and root causes.