Investment Advisor, Madrid

PropHero; Madrid; On-site; EUR 35,000 - 55,000; Full time

Job summary

PropHero is an AI-driven marketplace transforming property investment with a global, diverse team. We onboard clients, explain our methodology, and align investment objectives.

Regular communication via chat, email, and calls helps resolve queries and guide decision-making. You will conduct market analysis and help scale the client success process while collaborating with the supply team to meet client goals.

Qualifications

• 3+ years in a client-facing or client service role
• Bachelor's degree or equivalent preferred
• Advanced English required for global teams
• Strong communication and interpersonal skills
• Proactivity, autonomy and growth mindset in a fast-paced environment

Responsibilities

• Onboard clients to PropHero and explain the PropHero methodology
• Communicate with clients via chat, email, and calls to resolve queries
• Conduct property market analysis using PropHero methodology
• Refine and document the PropHero client success process
• Collaborate with the supply team to prioritize property searches to meet client objectives

Skills

Client-facing

Communication

Problem-solving

Organization

Autonomy

Growth mindset

Energetic

Education

Bachelor's degree or equivalent

Job description

PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we're expanding our team. Join our thriving, and flexible culture, surrounded by ambitious individuals driving change. At PropHero, we're making property investment as simple as shares or ETFs—be part of the future we're building!

We are value-driven!

BELIEVE: We lead with passion and optimism, inspiring others to share in PropHero's vision and mission.

CONNECT: We foster a one-team spirit with kindness, fairness, and integrity, making everyone feel valued and confident.

RAISING THE BAR: We strive for excellence, innovate boldly, and invest in long-term success for our people and our business.

OWN IT: We act as owners, putting customers first, making informed decisions, and maximizing every opportunity.

DELIVER: We strive for impactful outcomes with rigor, accountability, and a relentless focus on execution.

Do these values resonate with you? Keep reading!

How you will shape Prophero:

• Onboard clients to PropHero, providing them with information on the PropHero methodology and understanding their investment objectives.
• Communicate regularly with clients via instant chat, email, and/or phone/video calls, resolving queries promptly and proactively.
• Conduct property market analysis using the PropHero methodology, presenting opportunities and supporting clients in their decision-making process.
• Refine and document the PropHero client success methodology to scale the process and ensure operational excellence.
• Collaborate with the supply team to prioritize and refine property searches to match client objectives and increase closure probability.

What you will bring to our team:

• Experience: 3+ years in a client-facing or client service role with a strong track record of delivering excellent outcomes and experiences.
  Demonstrated ability to establish trust, adapt to diverse client contexts, and support investment objectives.
  
• Education: Bachelor's degree or equivalent (preferred).
• General Skills:
  • Exceptional communication and interpersonal skills to build credibility and rapport with clients.
  • Problem-solving mindset with the ability to think critically and adapt quickly.
  • Strong organizational skills, with an eye for detail and an ability to manage multiple processes simultaneously.
  • Proactivity, autonomy, and a growth mindset, thriving in a dynamic, fast-paced environment.
  • Optimism, enthusiasm, and passion for achieving new challenges and driving business impact.
• Advanced English, as all our teams are distributed globally and we use English for all internal communications.

What can we offer you:

We believe in pushing boundaries and embracing challenges. Whether it's exploring new tools, improving processes, or taking on uncharted projects, we support a culture of curiosity and innovation where learning never stops.

Join a global team that celebrates diversity and thrives on collaboration. With team members from all over the world, we bring together unique perspectives, ideas, and experiences to create meaningful impact and drive innovation.

No matter your background or field of study, you'll find endless opportunities to learn, grow, and contribute. Our open, transparent environment encourages the exchange of ideas, helping you unlock your full potential.

Career Growth in an Early-Stage Startup

Be part of a fast-growing startup with global ambitions. As we scale, so will your opportunities to take on more responsibility, shape our success, and advance your career.

We value your contributions and offer a competitive economic package to match your impact.

Diversity Statement

At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities.

Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.