International Student Services Advisor – English/Spanish

Ie University; Comunidad de Madrid; On-site; EUR 25,000 - 32,000; Full time

Job summary

IE University’s Student Services is seeking an Advisor to join its dynamic, international team in Madrid. The role focuses on guiding students through visa, accommodation, health insurance and general relocation support, so newcomers can start their studies smoothly.

The advisor will operate in English and Spanish, perform tasks within established procedures, and prioritize a welcoming, responsive service for a diverse student body.

Qualifications

• Bachelor degree is required.
• Fluent in English and Spanish.
• Excellent organizational and writing skills, and IT proficiency.

Responsibilities

• Be familiar with all aspects of office operations.
• Be familiar with programs, services, policies, and procedures.
• Complete tasks accurately, promptly and thoroughly.
• Communicate positively with staff, students and parents from different nationalities.
• Provide excellent customer service and empathize with international students.

Skills

Customer service

Communication

Organization

IT skills

Self-motivation

Education

Bachelor's degree

Job description

IE University’s Student Services is seeking an Advisor to join its dynamic, international team in Madrid. The role focuses on guiding students through visa, accommodation, health insurance and general relocation support, so newcomers can start their studies smoothly.

The advisor will operate in English and Spanish, perform tasks within established procedures, and prioritize a welcoming, responsive service for a diverse student body.