Global Admissions & Enrollment Advisor - Madrid

Ie University; Madrid; On-site; EUR 26,000 - 38,000; Full time

Job summary

IE University in Madrid is seeking an Advisor to join its Global Admissions & Enrollment - Graduate team. You will deliver outstanding service to prospective and current students, manage CRM data, and coordinate admissions processes.

The role requires advanced English and Spanish, a work permit for Spain, and a proactive, client-focused mindset. Join a dynamic international team committed to high-quality education.

Qualifications

• Advanced English speaker.
• Advanced Spanish speaker.
• Valid work permit for Spain.
• Highly client-focused.
• Highly proactive.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.
• Strong team player.
• CRM experience preferred.

Responsibilities

• Provide outstanding customer service to prospective and current students, both in person and on the telephone.
• CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc. Primary responsibility for CRM contacts management.
• Primary responsibility for telephone and walk-in enquiries.
• Pro-active and continuous process improvement to ensure IE students receive the very best admissions experience.
• Schedule meetings and interviews with prospective students and candidates for Director and Associate Director of Admissions.
• Prepare admission files for all applicants. Communicate status of applications and transfer files to appropriate departments. Follow-up to ensure a timely and efficient admissions process.
• Build and maintain excellent relationship with academic program management team to ensure smooth transition from candidate to program experience.
• Create reports and assist in the preparation of statistics as requested by the Director and Associate Director of Admission.
• Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
• Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.
• Availability to work one Saturday morning per 8/9 weeks.

Skills

Client-focused

Proactive

Communication skills

Process management

Continuous improvement

Team player

CRM experience

Job description

IE University in Madrid is seeking an Advisor to join its Global Admissions & Enrollment - Graduate team. You will deliver outstanding service to prospective and current students, manage CRM data, and coordinate admissions processes.

The role requires advanced English and Spanish, a work permit for Spain, and a proactive, client-focused mindset. Join a dynamic international team committed to high-quality education.