Advisor, Global Admissions & Enrollment - Graduate

Ie University; Madrid; On-site; EUR 26,000 - 38,000; Full time

Job summary

IE University in Madrid is seeking an Advisor to join its Global Admissions & Enrollment - Graduate team. You will deliver outstanding service to prospective and current students, manage CRM data, and coordinate admissions processes.

The role requires advanced English and Spanish, a work permit for Spain, and a proactive, client-focused mindset. Join a dynamic international team committed to high-quality education.

Qualifications

• Advanced English speaker.
• Advanced Spanish speaker.
• Valid work permit for Spain.
• Highly client-focused.
• Highly proactive.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.
• Strong team player.
• CRM experience preferred.

Responsibilities

• Provide outstanding customer service to prospective and current students, both in person and on the telephone.
• CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc. Primary responsibility for CRM contacts management.
• Primary responsibility for telephone and walk-in enquiries.
• Pro-active and continuous process improvement to ensure IE students receive the very best admissions experience.
• Schedule meetings and interviews with prospective students and candidates for Director and Associate Director of Admissions.
• Prepare admission files for all applicants. Communicate status of applications and transfer files to appropriate departments. Follow-up to ensure a timely and efficient admissions process.
• Build and maintain excellent relationship with academic program management team to ensure smooth transition from candidate to program experience.
• Create reports and assist in the preparation of statistics as requested by the Director and Associate Director of Admission.
• Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
• Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.
• Availability to work one Saturday morning per 8/9 weeks.

Skills

Client-focused

Proactive

Communication skills

Process management

Continuous improvement

Team player

CRM experience

Job description

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sGlobal Admissions & Enrollment - Graduate is looking for anAdvisor to join its team!

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position inMadrid - IE Tower & María de Molina 31

Responsibilities

Your role as an Advisor will involve:

• Provide outstanding customer service to prospective and current students, both inperson and on the telephone.
• CRM management: data entry into admissions database, tracking of applicationdocuments, enrolment documents, etc. Primary responsibility for CRM contactsmanagement.
• Primary responsibility for telephone and walk-in enquiries.
• Pro-active and continuous process improvement to ensure that IE students receive thevery best admissions experience.
• Schedule meetings and interviews with prospective students and candidates forDirector and Associate Director of Admissions.
• Prepare admission files for all applicants. Communicate status of applications andtransfer files to appropriate departments. Follow-up to ensure a timely and efficientadmissions process.
• Build and maintain excellent relationship with academic program management team toensure smooth transition from candidate to program experience.
• Create reports and assist in the preparation of statistics as requested by the Directorand Associate Director of Admission.
• Support teammates as necessary to build team-oriented environment and contributeideas to innovative team atmosphere, to ensure continuous improvement, excellentexperience and outstanding reputation of part-time programs team.
• Work diligently to build relationships and communicate efficiently with relevantdepartments and international offices across IE, to ensure evolution of team reputationand profile.
• Availability to work one Saturday morning per 8/9 weeks.

Qualifications

To thrive in this role, you should possess the following qualifications:

Requirements:

• Advanced English speaker.
• Advanced Spanish speaker.
• In possession of a valid work permit for Spain.
• Highly client-focused.
• Highly proactive.
• Excellent communication skills.
• Excellent process management and continuous improvement skills.
• Strong team player.
• CRM experience preferred.

Unleash your full potential and make an impact. The next move is yours!

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.