Student Services Advisor.

Ie University; Madrid; On-site; EUR 36,000 - 48,000; Full time

Job summary

IE University is seeking a dedicated Advisor for its Student Services department in Madrid. The role focuses on guiding students through visa, housing, insurance and essential services, ensuring a smooth start to life in Spain.

The ideal candidate is bilingual in English and Spanish, with strong organizational, IT, communication and writing skills, and prior customer service experience. The position is full-time at IE Tower, Madrid.

Qualifications

• Bachelor’s degree required.
• Fluent in English and Spanish.
• Excellent organizational, IT, communication and writing skills.
• Customer service experience.

Responsibilities

• Be familiar with all aspects of office operations.
• Be familiar with the programs, services, policies, and procedures.
• Complete all tasks assigned in an accurate, prompt and thorough manner.
• Make effective use of work time.
• Communicate and interact positively and effectively with staff, students and parents from different nationalities.
• Possess sound judgment and strong organizational skills.
• Function autonomously and manage routine tasks with minimal supervision.
• Be familiar with word processing, computer data entry, filing and telephone reception.
• Consistently contribute to department standards.
• Empathize with students from diverse backgrounds and communicate clearly to an international audience.

Skills

Bilingual English/Spanish

Customer service experience

IT skills

Communication skills

Writing skills

Education

Bachelor degree

Job description

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sStudent Services is looking for anAdvisor to join its team!

The Student Services Department is in charge of offering IE University students resources and information vital for their move to Spain. From obtaining their student visa to finding accommodation, exploring medical insurance options or getting mobile phone service, the SS Department plays a key role in guaranteeing a good start of the student’s life in Spain.

We are looking for an enthusiastic person to join our team, bilingual in English and Spanish. Student Services Advisors perform a variety of tasks within clearly defined procedures; decisions are made regarding the set-up, sequencing, and priority of tasks.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position inMadrid - IE Tower, Segovia Campus, María de Molina, Pinar 18, Velázquez, etc.

Responsibilities

Your role as a Advisor will involve:

• Be familiar with all aspects of office operations

• Be familiar with the programs, services, policies, and procedures.

• Complete all tasks assigned in an accurate, prompt and thorough manner.

• Make effective use of work time.

• Be able to communicate and interact positively and effectively with staff, students and parents from different nationalities.

• Possess sound judgment and strong organizational skills.

• Possess the ability to function autonomously.

  Be familiar with word processing, computer data entry, and filing and telephone reception.

  Consistently contribute to department standards.

  Offering excellent customer service, you will be able to empathize with students from a wide range of cultural backgrounds and be able to communicate clearly to an international audience

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor degree

• Fluent in English and Spanish

• With excellent organizational, IT, communication and writing skills, you will be self- motivated and able to work flexibly as part of a team

• Customer service experience

Unleash your full potential and make an impact. The next move is yours!If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team atIE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.