Customer Service International Trainee

Werfen; Barcelona; Sur place; EUR 20 000 - 28 000; Plein temps

Résumé du poste

Werfen in Barcelona is seeking a Trainee for our International Customer Service team to support orders, inquiries and returns while ensuring customer satisfaction. This role focuses on data integration, multilingual communication, and adherence to quality and compliance standards.

You will collaborate with teams across departments and countries, with opportunities for extension or full-time employment based on performance.

Qualifications

• Bachelor’s degree or currently pursuing studies in International Trade, Supply Chain Management, Logistics, Business Administration, Engineering, or related fields.
• Excellent verbal and written communication in English; local language proficiency is expected.

Responsabilités

• Handle orders, customer inquiries, process returns, and resolve issues promptly to ensure customer satisfaction.
• Integrate and analyse customer data from various channels, maintaining clean and accurate records.

Connaissances

Customer service

Data analysis

Communication

Formation

Bachelor's degree related field

Outils

SAP

Office tools

Description du poste

Are you ready to make a difference in the world of specialized diagnostics? WERFEN, a global leader in Hemostasis, Acute Care, Autoimmunity, Transfusion, and transplant diagnostics, is seeking passionate individuals to join our dynamic team.

WERFEN is a global leader in specialized diagnostics in the fields of Hemostasis, Acute care, Autoimmunity, Transfusion, and Transplant. Our core business revolves around the research and development, manufacturing, and distribution of diagnostic innovative systems for hospitals and clinical laboratories, for the improvement of patient care.

We are a privately owned company founded in 1966 in Barcelona, Spain.

We have a direct presence in over 30 countries and distribute our products in more than 100 countries worldwide.

Our Purpose: We contribute to the advancement of patient care around the world through innovative specialized diagnostics. The Patient is always at the center of our strategies, decisions and everything we do.

Our DNA: We are passionate about our work. Everything we do, we do in service to the healthcare community.

+7,000 collaborators are part of our family, JOIN US AND LET US CONTINUE GROWING TOGETHER.

Are you someone who thrives in a fast-paced environment and embraces change? Join our International Customer Service team as a Trainee and be part of a culture that values resilience, adaptability, and continuous improvement and help us ensure customer satisfaction.

Handle orders, customer inquiries, process returns, and resolve issues promptly to ensure customer satisfaction.

Integrate and analyse customer data from various channels, maintaining clean and accurate records.

Uphold quality, safety, and compliance standards, contributing to a culture of excellence and continuous improvement.

Excellent verbal and written communication skills in the local language and English. Other languages is a plus.

Strong interpersonal skills and ability to work in a multicultural environment.

Bachelor’s degree or currently pursuing studies in International Trade, Supply Chain Management, Logistics, Business Administration, Engineering, or related fields.

Proficiency in Office tools and Basic knowledge in SAP is an advantage.

6 months availability. Possibility of extension or full-time employment based on performance.

Global Impact: Contribute to the advancement of patient care worldwide through innovative specialized diagnostics.

Growth Opportunities: Join a team of over 7,000 passionate professionals and grow your career with us.

Dynamic Environment: Collaborate with teams across departments and countries to exceed customer expectations.