Inside Sales Team Lead

rhe; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

rhe is seeking an Inside Sales Team Lead in Barcelona to implement regional sales strategies, retain customers, and drive growth across the Customer Service function.

You will lead, coach, and onboard team members, manage CRM platforms and sales tools, monitor KPIs, coordinate campaigns, and ensure compliance with company policies while delivering data-driven insights for revenue expansion.

Formación

• Proven ability to lead and develop sales teams.
• Experience coaching and onboarding new employees.
• Strong knowledge of CRM platforms and data analysis.
• Experience planning and tracking sales campaigns using KPIs.

Responsabilidades

• Lead and develop the Inside Sales team, driving performance against targets.
• Coordinate regional sales campaigns and monitor KPI progress.
• Administer CRM and sales tools, ensuring data quality and process compliance.
• Identify opportunities for growth and optimize workload distribution.
• Provide actionable insights to support budgeting, forecasting and revenue growth.

Conocimientos

Team leadership

Coaching

CRM administration

Data analysis

Campaign planning

Herramientas

CRM platforms

Sales management tools

Descripción del empleo

What You Can Expect:

The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.

What You Bring:

• Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
• Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
• Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
• Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
• Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
• Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
• Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
• Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
• Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies.
• Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
• Support departmental budgeting and forecasting processes through data analysis and business insights.
• Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.