Inbound UK Sales Team Lead — Coaching & Revenue

Randstad España; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Randstad España seeks a Team Leader - Sales Inbound UK to lead a dynamic, international sales team in Madrid/Valencia, overseeing coaching, performance management and revenue generation while ensuring exceptional customer experience.

The role requires 4 years of sales experience, strong leadership potential, native UK English, and a track record of hitting targets. Competitive salary with incentives in a high-performance environment.

Formación

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential essential.
• Native-level UK English required; additional languages are a plus.

Responsabilidades

• As Sales Team Leader you will lead our sales agents in a dynamic, international sales environment.
• Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.
• Your Impact Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Conocimientos

Team leadership

Coaching

Sales

Descripción del empleo

Randstad España seeks a Team Leader - Sales Inbound UK to lead a dynamic, international sales team in Madrid/Valencia, overseeing coaching, performance management and revenue generation while ensuring exceptional customer experience.

The role requires 4 years of sales experience, strong leadership potential, native UK English, and a track record of hitting targets. Competitive salary with incentives in a high-performance environment.