Team Leader - Sales Inbound Uk

Randstad España; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Randstad España seeks a Team Leader - Sales Inbound UK to lead a dynamic, international sales team in Madrid/Valencia, overseeing coaching, performance management and revenue generation while ensuring exceptional customer experience.

The role requires 4 years of sales experience, strong leadership potential, native UK English, and a track record of hitting targets. Competitive salary with incentives in a high-performance environment.

Formación

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential essential.
• Native-level UK English required; additional languages are a plus.

Responsabilidades

• As Sales Team Leader you will lead our sales agents in a dynamic, international sales environment.
• Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.
• Your Impact Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Conocimientos

Team leadership

Coaching

Sales

Descripción del empleo

At Randstad, we are currently looking for a Team Leader - Sales Inbound UK to join a leading cruise company in its sector, as part of the company's growth and expansion program.

Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.

Responsibilities

• As Sales Team Leader you will lead our sales agents in a dynamic, international sales environment.
• Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.
• Your Impact Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Your Journey so far

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Strong commercial mindset and coaching skills.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Native-level UK English required; additional languages are a plus.

Wha we offer

• Competitive fixed salary + performance-based incentive.
• International, high-performance sales environment.
• Opportunity to develop your leadership career within MSC Cruises.
• A role where your leadership directly impacts people, customer experience and commercial results.

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Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location: Valencia, Spain

Team Leader - Sales Inbound UK Madrid, Spain