Outbound Sales Team Lead – DACH, Coaching for Results

MSC Cruises; Valencia; On-site; EUR 60,000 - 86,000; Full time

Benefits offered by this job

Competitive fixed salary

International, high-performance sales環

Leadership career development

Impact on customer experience and 80n/

Job summary

MSC Cruises in Valencia is seeking a Sales Team Leader to guide our Sales Agents in a dynamic, international sales environment. You will coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experiences.

Join us to lead real-time coaching on consultative selling, handle high-value bookings and collaborate with cross-functional teams, shaping great journeys for our guests while advancing your leadership career.

Qualifications

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Fluent English and Spanish; additional languages are a plus.

Responsibilities

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Skills

Sales leadership

Coaching

Performance management

Customer service

Team motivation

Multilingual communication

Job description

MSC Cruises in Valencia is seeking a Sales Team Leader to guide our Sales Agents in a dynamic, international sales environment. You will coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experiences.

Join us to lead real-time coaching on consultative selling, handle high-value bookings and collaborate with cross-functional teams, shaping great journeys for our guests while advancing your leadership career.