Inbound Sales Representative UK

MSC Cruises; Valencia; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive fixed salary

Performance-based incentive

Career development opportunities

Job summary

MSC Cruises in Valencia is looking for an Inbound Sales Representative to engage customers who have shown interest, understand their needs, and turn conversations into confirmed bookings. You will use consultative selling to recommend the right cruise, itinerary and cabin, handling objections and aiming to close sales.

The role emphasizes driving conversion and revenue, upselling where possible, and maintaining an accurate CRM and sales pipeline.

Qualifications

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers toward a decision.
• Experience in travel, tourism, hospitality, retail.
• English native level required; additional languages are a strong advantage.
• Full right to work in Spain.

Responsibilities

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

Skills

Inbound sales

Sales experience

Consultative selling

CRM

Objection handling

Tools

CRM software

Job description

The best of your adventures is the one you have yet to sail!

Your Purpose

Where passion meets opportunity

The best of your adventures is the one you have yet to sail.

Join MSC Cruises' Excellence Hub in Valencia and turn customer interest into unforgettable journeys.

As an Inbound Sales Representative, you'll speak with customers who have already shown interest in MSC Cruises. Your role is to understand their needs, provide expert advice and turn that interest into confirmed bookings.

This is a sales role, you’ll combine consultative selling, product expertise and commercial skills to deliver an exceptional customer experience while driving conversion and revenue.

Your Impact

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

Your Journey so far

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers towards a decision.
• Experience in travel, tourism, hospitality, retail.
• English native level is required; additional languages are a strong advantage.
• Full right to work in Spain

What we offer

• Competitive fixed salary + performance-based incentive with good earning potential.
• The opportunity to develop your career within MSC Cruises.
• Become an expert in a premium travel product and help customers create unforgettable experiences.

Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Ready to turn customer interest into unforgettable journeys?

Join our MSC Excellence Hub in Valencia

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!