In-Store Brand Experience Lead – Barcelona

Revolut; Barcelona; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Revolut is expanding its Physical Presence team in Barcelona and seeks a Brand Experience Specialist to create a welcoming, modern customer experience. You will blend hospitality with digital know-how to reflect our neobank identity in-store.

Join us to engage customers, run in-store events, and collaborate with the central team to deliver memorable experiences while promoting Revolut’s products and services.

Formación

• 1+ years in a customer-facing role in retail, sales, or banking with direct, in-person interaction
• Fluent in English (C1+ level or equivalent)
• Fluent in Catalan and Spanish (C2/native level)
• Based in Barcelona and willing to work weekends

Responsabilidades

• Assist customers with app navigation, provide general product information, and direct to specialised resources when needed
• Keep the store lively by running interactive games and learning activities
• Support planning and delivery of in-store events and marketing campaigns with the central Revolut team
• Act as the face of Revolut during events, engage visitors, answer questions, and bring the brand to life

Conocimientos

Customer-facing

English fluency (C1+)

Catalan & Spanish fluency

Numeracy & IT skills

Explain complex issues clearly

Based in Barcelona

Willing to work weekends

Descripción del empleo

Revolut is expanding its Physical Presence team in Barcelona and seeks a Brand Experience Specialist to create a welcoming, modern customer experience. You will blend hospitality with digital know-how to reflect our neobank identity in-store.

Join us to engage customers, run in-store events, and collaborate with the central team to deliver memorable experiences while promoting Revolut’s products and services.